TipTopJob Wellingborough, England, United Kingdom
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Join to apply for the Customer Liaison Technical Assistant role at TipTopJob
Location: Hull or Wellingborough (site based, with some potential travel to either site)
Salary: starting at GBP 28,314 per annum
Hours: 38.5 hours per week
The Role
The Technical Assistant will support investigation and resolution of technical complaints, focusing on vehicle repair quality issues. Responsibilities include ensuring complaints handling processes are followed, working closely with the Customer Liaison Manager and Team Leader, and contributing to continuous improvement initiatives.
Key Responsibilities
* Support resolution of escalated complaints involving technical vehicle repair issues.
* Conduct investigations, liaising with repairers, engineers, and customers.
* Provide technical advice to the Customer Liaison Team.
* Act as escalation point for technical queries.
* Assist in training the Customer Liaison Team.
* Monitor workflow and ensure timely review of tasks.
* Ensure compliance with regulatory guidelines and internal procedures.
* Support team responsibilities and provide cover when needed.
* Identify opportunities for service improvements.
* Undertake technical and operational projects.
* Maintain data protection and security standards.
* Represent the business professionally.
* Perform other duties as required.
Skills and Qualifications
* Proven technical knowledge of vehicle repair processes.
* Experience in customer service and complaint handling, preferably in automotive or claims.
* Excellent communication skills.
* Proficiency in Microsoft Office, especially Excel and Word.
* Organized with good time management.
* Strong problem-solving skills.
* Team player with attention to detail.
* Proactive with a mindset for continuous improvement.
Benefits
* 29 days annual leave plus statutory holidays.
* Additional birthday holiday.
* Holiday Purchase Scheme (post-probation).
* Employee Assistance Programme.
* Company events and free food days.
* Free parking and proximity to amenities.
If interested, please apply through the provided link to complete your application on their website.
Additional Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industry: Advertising Services
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