Travel Operations Coordinator – Luxury Adventure Travel
Location: Derby (Hybrid available)
Hours: Full-time + occasional rota-based on-call support
We’re recruiting a Travel Operations Coordinator for a leading luxury adventure travel company. You’ll support and manage the operational journey for high-value clients travelling worldwide. This role suits someone organised, detail-focused and experienced in travel operations or business travel.
Key Responsibilities
Oversee the full customer journey: booking, pre-trip preparation, on-trip communication and post-trip follow-up
Manage inbox/CRM cases and meet agreed SLAs
Collect and verify essential pre-trip details (documents, logistics, dietary needs, arrivals, accommodation)
Coordinate special requests, upgrades and bespoke elements
Provide proactive support throughout each trip and resolve issues when needed
Work closely with premium suppliers including hotels, transfer partners and activity providers
Maintain accurate data across CRM systems, shared inboxes and schedules
Assist with invoicing, revenue updates and post-trip feedback processes
About You
3–5 years’ experience in travel operations, business travel or premium travel services
Excellent written and verbal communication skills
Highly organised with the ability to manage multiple itineraries at once
Calm, solutions-focused and confident under pressure
Comfortable using CRM systems and spreadsheets
What’s on Offer
Key role in delivering exceptional high-end adventure travel experiences
Work closely with sales, operations, trip leaders and suppliers
Hybrid working (Derby or surrounding areas)
Genuine progression opportunities
If this role sounds like the right fit, apply today or get in touch for a confidential discussion to Kelly on (phone number removed) and email your up to date cv to