Job Description
As our new Supply Chain Manager, you’ll take the lead in overseeing the entire supply chain function. Your responsibilities will include:
Retailer Relationship Management
* Oversee sales order management for selected retail accounts using SBO software.
* Coordinate with 3PL and Supply Chain Coordinators to ensure timely deliveries.
* Build strong, collaborative relationships with retail partners to drive availability and sales, especially during key promotions.
* Work with internal teams and retailers to plan and execute new product launches.
Warehouse, Inventory & Logistics Management
* Monitor monthly warehouse performance against SLAs and lead KPI reviews.
* Manage stock accuracy, cycle counts, and ERP/WMS alignment in collaboration with Finance.
* Lead internal audits and year-end stock reconciliations.
* Oversee inbound and outbound logistics, ensuring efficient goods flow.
Performance Monitoring & Analysis
* Share monthly updates on supply chain costs and highlight savings initiatives.
* Analyse order patterns to improve logistics efficiency and reduce operational costs.
* Track KPIs and implement improvements based on data insights.
Compliance & Regulations
* Ensure all supply chain activities meet regulatory and industry standards.
Collaboration & Communication
* Partner with teams across Retail, Marketing, Merchandising, and Ecommerce to support commercial initiatives.
* Represent Supply Chain in system enhancement projects and EDI discussions.
* Provide dedicated support and reporting for key accounts such as Maison Sisley and Hair Rituel.
Team Leadership & Development
* Manage and mentor Supply Chain Coordinators, fostering a positive and high-performing culture.
* Set clear goals, delegate effectively, and provide regular feedback to support team growth.
We’re looking for someone who’s already made their mark in the supply chain world – ideally with 5+ years of experience and a knack for managing premium retail accounts. If you thrive in a high-energy environment and love making data-driven decisions, you’ll feel right at home. You’ll bring top-tier organisational skills, solid ERP/WMS knowledge, advanced Excel wizardry, and a keen eye for solving complex logistical challenges. Experience within the beauty industry? That’s a big plus. And if you’ve led teams before and know how to motivate and mentor, you’re exactly who we need.