1. Job Role & Purpose:
The Hotel Receptionist is responsible for providing a friendly, welcoming and efficient service to all hotel guests. The main purposes of the hotel reception staff are to respond courteously to guests' requests, play a part in the general running of the reception desk and help the Manager to maintain a smooth room bookings service.
2. Key Duties and Responsibilities:
* Deliver excellent customer service, at all times.
* Assist in keeping the hotel reception area clean and tidy, at all times.
* Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
* Administer all reservations, cancellations and no-shows, in line with company policy.
* Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities.
* Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety.
* Conduct regular security checks throughout the day and report any security issues to the manager.
* Report any maintenance issues immediately to the manager, including all furniture, fittings and equipment.
* Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services.
3. Health & Safety
The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the Company Policy and any related Health and Safety manuals or procedures. This will include:
* Attending Health & Safety training when required
* Identifying risks involved in work activities and undertaking such activities in a way that manages those risks;
* Making effective use of training to update knowledge and skills;
* Using appropriate procedures to carry out your daily tasks and duties;
* Maintaining work areas in a tidy and safe way and free from hazards;
* Active reporting of health and safety hazards or potential hazards immediately when recognised;
* Taking full responsibility for your own health and safety and that of others at all times;
4. Job Description Reviews
This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post holder commensurate with their position. This description will be open to regular review and may be amended in the light of developing or changing operations, or as part of an individual performance review process. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the business.
Job Types: Full-time, Zero hours contract
Pay: £10.00-£12.21 per hour
Benefits:
* Company pension
* Discounted or free food
* Employee discount
* Free parking
* On-site parking
Work Location: In person