Join us as a Rent and Income Services Administrator at Thirteen Group!
Role Overview:
Thirteen Group is pleased to be able to provide a secondment in the Rent & Income Services Hub as a Rent and Income Services Administrator. This opportunity is for three days per week, working 22.2 hours until end of September 2025, with the potential to extend after this.
You’ll support the delivery of an outstanding rent and income administration service, working within our Rent and Income Services Hub, as well as with the wider business and our customers.
This is a hybrid role, so you’ll work mainly from home and at least one day a week on a Thursday at Hudson Quay for team time. You’ll also be expected to attend in-person meetings and training as required.
Thirteen Benefits:
* Salary £25,887 pro rata per annum (pay award pending)
* Annual leave starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
* Pension up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
* Simply Health save money on common health expenses and get access to health and wellbeing support services.
* T’dar our Discount and Reward platform giving you huge savings on everyday brands.
* Opportunities to buy and sell annual leave
Key Responsibilities:
* As our first point of contact, you’ll respond to queries directed to our rent and income hub, providing a fantastic and timely service to internal teams and our customers
* Ensure rents, service charges and miscellaneous charges are recorded through the rent accounting database
* Assist with accurately reconciling and posting payments and adjustments, working within timescales and targets
* Process direct debits and amendments, rent increase notifications, as well as rent and service charge statements and schedule production
* Assist with property database maintenance and process all tenancy and property amendments, including terminations and lettings. You’ll ensure all tenancy, stock and rent accounting changes are accurate and reconciled
About You:
* An ambition to be part of our rent & income service team, so you'll be prepared to learn on the job
* Positive attitude, a numerical aptitude, and confident using a range of IT systems, including Microsoft Excel and Orchard Housing
* Great attention to detail and fantastic interpersonal skills
* A high level of accuracy when working at pace to tight timescales and deadlines
Why Thirteen Group?
We’re more than just a housing association we’re a community builder. As the largest housing association in the North East and among the top 25 nationally, we manage over 34,000 properties.
- Join a team that’s local at heart but welcomes talent from everywhere.
- Be part of an organisation that values diversity and inclusivity.
- Be a part of a company that offers tailored support services, going beyond just housing solutions.
Interested?
For more details, please refer to the attached documents.
If you’d like to talk more about the role, please contact Gemma Reilly, Senior Rent and Income Services Manager on 07811 695201 for an informal discussion.
Are You Ready for a Rewarding Challenge?
Join us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community!
This role has the potential to be made permanent
If you'd like to request this fixed term opportunity on a secondment basis, please seek your manager's approval before applying, including confirmation that they support the secondment and any proposed role split arrangements