Here at Basil Fry (part of the Jensten Group), we are seeking a motivated Account Handler to join our friendly and client-focused Commercial team.
Since our founding in 1970, Basil Fry has developed extensive expertise in the removals, storage, and self-storage industries. Over fifty years, we have created a broad range of specialist insurance solutions, in-house claims teams, and market-leading risk management services.
You will be part of a team of approximately 20 within a larger office of 45 staff, based in our modern Leatherhead office, conveniently located within walking distance from the station and bus routes. Initially, you will work full-time in the office, with a flexible blend of office and home working available after training.
Key objectives & responsibilities:
* Assist your Account Executive in offering and presenting insurance solutions, including policies and risk management services.
* Handle renewals, mid-term adjustments, and new business by assessing risk and claims information, gathering additional details from clients, and liaising with insurers.
* Provide renewal quotations promptly and follow up for instructions to achieve profitable renewal retention and growth within set timescales.
* Develop effective relationships with clients, analyze their needs, and develop solutions via phone and email.
* Respond promptly to client queries and ensure all communications are accurately recorded.
* Ensure compliance with local procedures, customer service standards, and external regulations such as FCA.
About you:
As a Commercial Account Handler, you’ll have excellent communication and written skills with keen attention to detail. A background in insurance is preferred but not essential; experience in professional office environments will also be considered.
You will also have:
* Experience gained in a professional office environment
* Understanding of Microsoft Word, Excel, and Outlook
* Strong communication and problem-solving skills
* A genuine interest in developing a career within insurance/broking
* A desire to work towards CII qualifications (not essential)
* Experience with Acturis (not essential)
Rewards & Benefits:
Joining us, you can expect a supportive culture and an attractive range of rewards and benefits, including:
* Competitive salary with annual reviews and a bonus scheme
* 27 days annual leave plus bank holidays, including a day off for your birthday and a religious holiday of your choice
* Auto-enrolment into our pension scheme with 5% employer contributions
* Flexible benefits options
* Group Life Assurance
* Fully paid 3 months maternity, paternity, and adoption leave
* Support for professional qualifications relevant to your role
* Discounts on cinema tickets, dining, luxury items, and more
* Holiday purchase scheme (up to 5 days annually)
About Us:
Launched in 2018, Jensten is one of the UK's largest independent broking groups, placing over £600m GWP. We combine scale, ambition, and expertise with a strong client focus, making us one of the most exciting independent broking groups in the UK.
Join us and be part of our dynamic team!
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