Support Worker Location: Camden House – City Centre Salary: £27,924.41 Hours: Rota will be a mix of earlies and lates (between 7 am and 7pm) over 7 days with some weekend work. Job Type: Permanent/Fixed Term Shortlisting: 2nd March 2026 Interview: 5th March 2026 Why this role would be great for you As a Support Worker at YMCA Together, you will be an empathetic and caring individual dedicated to providing unconditional support to those experiencing homelessness and the effects of past traumatic incidents. Your role will involve creating a safe environment that empowers residents to make positive changes in their lives. Everyone goes through periods of crisis at some point, and some individuals require additional support to navigate these challenging times. Your responsibility will be to assist our clients in a trauma-informed manner, enabling them to progress to more independent living. You will work as part of a team to achieve these goals alongside the person you are supporting, ensuring you always work with a person-centred approach What your week may look like · Welcoming new service users to the building, ensuring that they feel connected and supported in their new accommodation. · Identify any support areas of those that you are working alongside and ensure that you work holistically to resolve them. · Identify move on pathways and work collaboratively with partner agencies to achieve them. · Actively contributes to team meetings and staff handovers to ensue good communication runs through the service. · Management key housing management tasks in the building such as Health and safety compliance, reporting or repairs and maintenance issues and ensuring that Housing benefit claims are running and correct. · Liaise with other YM services to offer support and seek guidance where needed · Have regular communication between yourself and the Housing solutions services team. · Hold service user groups around creating further independence and skills building. What can we offer you Working with YMCA Together comes will a whole host of benefits. We hope that people will find deep personal fulfilment and purpose by working with alongside people in our services. Our teams are compassionate and supportive, fostering a strong sense of community. With opportunities for professional growth, YMCA together offers training to support your role and personal development. For a full list of benefits see here: Careers Page | YMCA Together The skills we are looking for · EXPERIENCE– ideally, you will have a background of working within a charity, community project and/or previous involvement in homeless service or working You will know about supporting people with resettlement, within a 24-hour residential support service · KNOWLEDGE –A basic understanding of relevant and appropriate legislation, including welfare benefits and housing law. An understanding of health and safety requirements in the workplace · COMMUNICATION – excellent communication skills and an ability to communicate efficiently when English is not first language. Being able to foster a respectful, collaborative and professional approach to the people who you work alongside, always ensuring confidentiality · EMPATHY and RESPECT – The ability to empower people to make positive changes, showing empathy whilst maintaining professional boundaries · COMMITMENT – The ability to work in an innovative and solutions-focused way, including reflecting and learning as you go, and a willingness to flex and adapt approaches as needed · ORGANISATION – Strong time management and the ability to manage to prioritise tasks · COMPUTER LITERACY – You will be IT literate and have experience of working with multiple software programs such as Microsoft Office and Outlook. What is a nice to have · Understanding of different cultures and religions · NVQ/L2 in Health and Social Care or equivalent · Experience of working within a psychologically informed working environment · · Knowledge of housing management and IT databases · · Awareness of benefits and how they work including Universal Credit and other welfare systems Even if you don’t feel that you have all the relevant skills and “nice to haves” we would still like to hear from you and invite you to fill out our application form. YMCA Together is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation.