Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
We are seeking a detail-oriented and customer-focused Night Auditor to join our team in Luton, United Kingdom. As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our hotel during overnight hours, maintaining high standards of guest satisfaction, and overseeing financial accuracy.
* Welcome late-arriving guests and bid farewell to early departures, providing exceptional customer service throughout their stay
* Perform daily reconciliation of the hotels financial transactions, including checking and preparing reports, completing audits, and collating necessary paperwork for departures
* Manage and confirm reservation details and accounts for in-house guests, ensuring all information is recorded accurately
* Handle guest check-ins and check-outs efficiently, maximizing guest satisfaction while maintaining property safety and security
* Respond promptly and professionally to guest requests and concerns, ensuring total customer satisfaction
* Prepare and distribute relevant reports to appropriate departments
* Oversee the hotels overnight operations, taking initiative to resolve any issues that may arise
* Collaborate with other departments to ensure a seamless guest experience
* Maintain a clean and organized front desk area
Qualifications
* High school diploma or equivalent
* Exceptional customer service and communication skills
* Strong attention to detail and ability to multitask in a fast-paced environment
* Excellent time management skills and ability to work autonomously
* Good understanding of finance and accounting practices
* Proficiency in basic computer skills and hotel management software (knowledge of Opera Cloud is a plus)
* Strong problem-solving skills and ability to make decisions independently
* Flexibility to work night shifts (typically 11:00 PM to 7:00 AM), including weekends and holidays
* Ability to handle cash and process credit card transactions accurately
* Willingness to take ownership and initiative in various tasks as required
* Ability to remain calm and professional under pressure
* Basic understanding of local laws and regulations related to the hospitality industry is preferred
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