UK Senior Account Manager - Global Legal Tech SaaS (Remote)
Join to apply for the UK Senior Account Manager - Global Legal Tech SaaS. Remote role at VoiceWorks on behalf of Actionstep.
At Actionstep, we are transforming how law firms work. We are looking for a dynamic Senior Account Manager to join our UK team.
Role Overview
In this role, you'll be at the heart of growth: working with our valued clients to unlock cross-sell opportunities, deepen relationships, and deliver real value - ensuring they get the most from Actionstep. You'll partner across Customer Success, Sales, Marketing, and Product to understand customer needs, propose smart solutions, and drive revenue growth, all while upholding our customer-first mindset.
Key Details
Location: Hybrid – London (Kings Cross) (Remote possibility).
Base Salary: £65,000 – £75,000; OTE: £170,000; plus benefits and perks.
Responsibilities
* Drive revenue growth by uncovering cross-sell opportunities within our existing customer base.
* Deepen relationships with current clients, identify evolving needs, and position the right add-ons or upgrades to maximise value, retention, and satisfaction.
* Analyze usage patterns, surface insights, and proactively recommend solutions.
* Bridge service and sales, ensuring clients get the most from Actionstep while informing product and marketing with real customer trends.
Qualifications
* Experience in the legal industry, ideally with practice management and accounting software.
* Demonstrated IT/SaaS sales success, consistently meeting or exceeding targets.
* Skilled in assessing customer needs, building trusted multi-level relationships, and driving/closing opportunities.
* Experienced Salesforce CRM user.
* Excellent communicator with strong presentation, verbal and written skills; confident engaging customers and internal teams and able to say no when needed.
* Proven relationship builder, strong negotiator.
* Proactive problem solver with strong technical aptitude and the ability to resolve issues resourcefully.
* Strategic thinker who understands business goals, analyzes data, identifies opportunities, and develops growth plans.
* High energy, positive attitude, strong work ethic, self‑directed, effective in fast‑paced environments.
* Ability to work autonomously and as a strong team contributor.
* Effective time manager with ability to juggle multiple work streams.
Desirable
* Formal sales training/certification (e.g., SPIN, Challenger), and/or a Bachelors in Business, Marketing, or related field.
What We Offer
* Further develop and grow your sales technique with the support and sponsorship of your sales leadership.
* Flexible working; unlimited leave.
* Competitive salary; pension contributions; private medical, dental and life insurance.
* Socials, lunches, and team‑building events.
* Outstanding office in Kings Cross, free barista‑made espresso drinks and free beer on tap.
* Relaxed and friendly team who genuinely care about and trust one another.
* Fantastic training and development opportunities.
Next Steps
If you're driven, curious, and excited by the idea of helping customers unlock more value every day, we would love to hear from you. This is your chance to step into a high‑impact role, collaborate with brilliant people, and grow with a fast‑scaling SaaS leader. Apply now and help us power the next chapter of legal tech innovation.
Application Notice: We take your privacy seriously. Your data is processed by our talent partner RR on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
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