Imagine yourself…
* Doing meaningful work that makes an everyday impact on the world around you.
* Growing your expertise and expanding your skillset with every project.
* Collaborating with a vibrant, inclusive, global team.
At Trojan Technologies, you have the power to make it possible.
Trojan Technologies, a Veralto company, plays a vital role in making the various stages of the water treatment process more effective and efficient. Our products and services have applications across municipal wastewater, drinking water, environmental contaminant treatment, and residential water treatment, along with ultra-purification of water used in food and beverage manufacturing, pharmaceutical processing and semiconductor applications.
When you join the Trojan Technologies team and the broader Veralto network, you become part of a unique culture where purpose meets possibility: where the work we do makes an everyday impact on the world's vital water resources, and where you'll have the power to deepen your skillset, own your ambition, and fuel your career growth.
Take a moment to watch our video: The Power to Make Things Possible )
We offer:
* Flexible working hours.
* Professional onboarding and training options.
* A strong and collaborative team, looking forward to working with you.
* Career coaching and development opportunities.
Reporting to the Customer Service Manager the
Customer Service Specialist
is responsible for delivering a proactive, customer-focused approach, supporting systems and aftermarket sales, and ensuring the timely completion of field service activities, quotations, order processing for spare parts replacement, and the handling of other customer inquiries as required.
This position is part of the EMEA Service and Customer Care Team l
ocated in the UK and will be fully remote
At Trojan Technologies we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Trojan Technologies can provide.
In this role, a typical day will look like:
* Acting as the primary point of contact for internal and external customers across the EMEA region, supporting both routine and complex customer interactions.
* Preparing accurate quotations from parts lists and managing customer orders and opportunities using Trojan Technologies systems, ensuring customer and business requirements are met.
* Supporting Sales and Project Managers by managing order entry, purchase orders, invoicing support, and follow‑up activities.
* Monitoring and supporting on‑time delivery (OTD) by coordinating internally to ensure products and services reach customers as required..
The essential requirements of the job include:
* 1–2 years of customer service experience is desirable
* Advanced proficiency in English (written and spoken) is required; Italian language skills are a strong advantage but not essential.
* Previous experience working with quotations, order processing, or customer support within a technical, industrial, or service‑based environment is preferred.
* Eligibility to work in the UK is required (no visa sponsorship available).
Trojan Technologies is proud to be part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we're Safeguarding the World's Most Vital Resources—and building rewarding careers along the way.
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
, Julia Vezzulla