About Arc: At Arc Systems, we’re more than just a leading Managed Service Provider (MSP) We’re the driving force behind cutting-edge IT solutions that empower businesses to thrive. We work with forward-thinking organisations to design tailored technology strategies, ensuring seamless digital transformation and operational excellence. From desktop to data centre, hybrid cloud to AI-driven data governance, we deliver game-changing services across a variety of industries. If you’re looking for innovation, expertise, and a future-focused approach, Arc Systems is the place to be. Role Overview We’re looking for a bold, results-driven Client Director to join our team and take the lead in managing high-value relationships with Arc Systems' most strategic clients. Reporting to the Head of Strategic Accounts, you’ll be at the forefront of client engagement, delivering exceptional value, and forging long-lasting partnerships that drive success. If you thrive on strategy, innovation, and making a real impact, this is your opportunity to elevate both our clients and your career. Key Responsibilities Own and nurture key client relationships, acting as the primary point of contact for a select portfolio of strategic accounts, driving engagement, satisfaction, and long-term success. Develop and execute tailored account strategies that align Arc Systems' innovative solutions with customers' unique business challenges. Identify growth opportunities within existing accounts; maximising potential through upselling and cross-selling our industry-leading services. Work collaboratively with technical, service delivery, and sales teams to ensure flawless execution of IT solutions that exceed client expectations. Be the advisor, providing strategic guidance on technology adoption and digital transformation to help clients stay ahead of the curve. Lead commercial negotiations and manage contracts, ensuring every engagement is commercially successful for both Arc Systems and our clients. Proactively monitor client health, addressing potential risks and ensuring strong, long-term partnerships and high retention rates. Stay informed on industry trends, emerging technologies, and competitor activity, positioning Arc Systems as an industry leader. Report on key account performance, business outcomes, and strategic insights to senior leadership. Skills & Experience • Proven track record in senior account management, Client Director, or strategic relationship roles within the IT, MSP, or technology sector; delivering real impact. • Deep expertise in managed services, cloud solutions, cybersecurity, and digital transformation, with the ability to translate technology into business value. • A strong history of success; managing, growing, and maximising strategic client accounts. • Exceptional communication and negotiation skills, with the ability to build strong stakeholder relationships and drive results. • Influential at all levels, with experience engaging key decision-makers and C-suite executives. • Strong commercial acumen, with hands-on experience in contract negotiation and revenue growth strategies. • Proactive and solutions-focused, with a sharp problem-solving mindset and a passion for overcoming challenges. • Bonus points for knowledge of ITIL, cloud platforms (Azure, AWS), or cybersecurity frameworks, giving you an added edge in the field. Why Join Arc? • Be part of a forward-thinking, fast-growing MSP that’s shaping the future of IT. • Work with high-profile enterprise clients, influencing long-term IT strategies and making a real impact. • Competitive salary commission structure, rewarding your success. • Flexible working options, including hybrid and remote arrangements, to support your work-life balance. • A supportive, collaborative team culture, where innovation and customer success are at the heart of everything we do. • If you're a strategic, customer-focused leader ready to drive real change in the IT industry, this could be a role for you. • A dynamic and supportive working environment. • Opportunities for career progression within the company. • Ongoing training and professional development. • Competitive salary Key Points: Diversity & Inclusion: We celebrate diverse backgrounds and perspectives; they make us stronger. If you’re excited about this role, apply even if your experience doesn’t align perfectly. If not this one, you could be just the right fit for other roles we are recruiting for. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. UK Right to Work: All applicants must have the right to live and work in the UK. We cannot offer sponsorship at this time. Accessibility: We are committed to providing reasonable adjustments for any candidates with disabilities. If you require adjustments, please outline these requirements in your application.