Job Description
SPANISH SPEAKING CUSTOMER SERVICE EXECUTIVE
LANGUAGES: Fluent Spanish is essential
LOCATION :South West London (zone 3) - this role is based in the office Monday to Friday
SALARY : £30,000 - £31,000 pa depending on skills and experience
COMPANY AND BACKGROUND
Our client is a world leading exporter of some of the world’s most recognised brands in the luxury goods sector.
JOB RESPONSIBILITIES
This is a fantastic opportunity to join a very friendly and supportive international customer service team as their Spanish speaking Export Customer Service Executive.
You will be responsible for offering full B2B support to Spanish speaking clients, agents and distributors and will include the following duties and responsibilities:
The typical job responsibilities will include:
1. Placing customer orders for products
2. Advising customers of queries on orders and finding solutions for them
3. Dealing with customer complaints
4. Liaising with courier and freight companies
5. Monitoring the efficiency of the export operations in the territories you are responsible for
6. Providing support to the Export Sales Teams for other markets and language when necessary
CANDIDATE EXPERIENCE / SKILLS
7. Fluency in Spanish is essential
8. Previous customer service experience or administrative experience is essential
9. A clear and confident communicator
10. A good team player but also able to work independently
11. Effective at prioritising and able to work to deadlines and under pressure
SALARY
£30,000 - £31,000 pa (possible negotiable depending on experience) plus benefits
WORKING HOURS ARE MONDAY TO FRIDAY (35 hour week)
CONTACT: Lisa Grimes