We are seeking a confident, personable and professional individual to join our clients team as a Corporate Receptionist in a dynamic corporate environment.
About the Role
As the first point of contact for visitors and staff, you will deliver exceptional customer service and maintain a welcoming front of house experience.
Responsibilities
* Meeting and greeting visitors and employees in a friendly, professional manner.
* Ensuring all visitors, contractors and staff members sign in/out and are issued correct passes in line with SOPs.
* Communicating fire procedures and safety instructions to all visitors.
* Maintaining high FOH standards and consistently delivering excellent service.
* Handling incoming calls and emails.
* Providing directions and building information to visitors.
* Maintaining confidentiality and adhering to all company policies and procedures.
* Reporting risks, near misses or incidents to the Line Manager.
* Supporting team members and contributing to best practice sharing.
* Participating in training, development, and performance reviews.
* Maintaining visitor logs for security and evacuation purposes.
* Remaining vigilant for suspicious activity and reporting concerns appropriately.
* Assisting with meeting room bookings.
* Performing ad hoc administrative duties as required.
* Collecting and transporting incoming items from the loading bay to the floor.
* Ensuring meeting rooms are clean, set up correctly and reset after use.
* Assisting with furniture moves for meetings and internal events in lounge and communal areas.
* Organizing furniture layouts in line with event requirements.
* Managing incoming and outgoing mail.
* Maintaining accurate records of deliveries and mail handling.
Qualifications
* At least 1 year of previous experience in a corporate reception or facilities support role.
Required Skills
* Proven ability to deliver high standards of customer service in a professional, fast-paced corporate environment.
* Confident in managing situations that may be complex or involve conflict with a calm and empathetic approach.
* Fit and capable of performing manual handling tasks such as moving furniture and handling deliveries.
* Strong organisational skills with the ability to manage multiple tasks, including reception desk, mail services, meeting room setups and general porterage duties.
* Able to work independently using initiative while remaining focused and motivated.
* Efficient, courteous and professional manner at all times.
* Experience in handling difficult or sensitive customer interactions with discretion and professionalism.
* Excellent communication skills, with the ability to manage queries and messages from visitors and staff in a timely and helpful way.
* Proactive in identifying opportunities for improvement and embracing change.
* Willingness to learn and participate in ongoing training and development.
Pay range and compensation package
£29,780
Location
Central London
Benefits
25 days annual leave + Bank Holiday