TechOps Engineer (IT Support / Infrastructure)
London
3 days in office / 2 days WFH
3-Month Contract | £400–£500 per day | Likely Inside IR35
The Role
We’re hiring multiple TechOps Engineers to support a growing business and keep internal technology running smoothly.
This is a hands-on role focused on IT support, user onboarding/offboarding, access management, endpoint support, and office technology. You’ll be working in a fast-paced environment, handling a high volume of tickets while delivering excellent internal support.
Key Responsibilities
* Manage day-to-day IT support tickets across hardware, software, and access issues
* Handle joiners, movers, and leavers processes
* Support Google Workspace and Microsoft 365 environments
* Manage devices using MDM tools such as JumpCloud, Jamf, Intune, Okta, etc.
* Troubleshoot 2nd / 3rd line support issues
* Provide office-based support including AV and hardware setup
* Maintain strong service levels and documentation
Requirements
* Experience in IT Support / TechOps / Infrastructure Support roles
* Strong Google Workspace and/or Microsoft 365 admin experience
* Hands-on experience with MDM tools
* Proven background in high-volume support environments
* Strong troubleshooting and communication skills
* Experience in medium-to-large businesses preferred
Nice to Have
* Process improvement mindset
* Broad IT support exposure
* Experience in fast-growth environments