Job overview
An exciting opportunity has arisen for motivated and enthusiastic individuals to join the Reception Team at Trust HQ as a Receptionist/Front of House. As part of the team, you will be providing a welcoming environment for visitors and guests to Pennine Care’s Trust HQ, ensuring they are directed to the appropriate venue and provide them with the correct information
The position is 14.5 hours per week, Wednesday 8.30 - 4.30 - 7.5 hours, Thursday and Friday 1.00 - 4.30 pm - 3.5 hours each joining an existing team of 3 members of staff who provide a flexible rota throughout the working week. Our reception is open Monday - Friday 8.00 am - 6.00 pm, there will be an expectation to work as part of a team to cover leave / any other absence to ensure the smooth running of the service.
Main duties of the job
You will be expected to provide a professional and courteous service as Front of House staff greeting visitors to Trust HQ, providing direction and information and signpost to services within Trust HQ. Telephone calls should be responded to in a timely manner, coordinating to the appropriate department. You will need to be familiar with a range of clerical duties and undertake specific duties as required, ensuring confidentiality is maintained.
You should have excellent IT, communication and administration skills, be well organised with a meticulous approach to work and keen attention to detail. You will be proactive and able to manage your own working time effectively. You must have a comprehensive working knowledge of Microsoft Office packages. High standards of professionalism and a desire to learn will be essential.
Working for our organisation
We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
If you come and work for us we will offer a range of benefits and opportunities, including:
* Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
* Flexible working opportunities to support your work/life balance
* Access to Continued Professional Development
* Involvement in improvement and research activities
* Health and Wellbeing activities and access to an excellent staff wellbeing service
* Access to staff discounts across retail, leisure and travel
Detailed job description and main responsibilities
Responsibility for the provision of professional and effective reception services for approximately 300 staff in Trust Headquarters.
Responsibility for the Trust reception area including switchboard, dealing with telephone calls and taking messages when appropriate.
Supervising and coordinating reception services, ensuring all duties are undertaken and completed promptly and efficiently.
Dealing with initial reception of personal callers to the Trust Headquarters, respecting confidentiality, particularly with visitors to the Counselling Service.
Maintaining the visitors’ register.
Responsible for ensuring the itinerary of meetings is displayed accurately to assist visitors and staff to identify their meeting location.
In order to comply with fire regulations, ensuring the door entry computer records system is up to date, issuing and registering security fobs to the Trust Headquarters staff.
Ensure kitchen areas and meeting rooms are clean and tidy at all times
Order and oversee the provision of external catering arrangements for
functions/meetings at Trust HQ
Distribution of beverages/catering for functions/meetings at Trust HQ
Monitor and restock beverage supplies for meeting rooms at Trust HQ
Person specification
Education / qualifications
Essential criteria
* ITQ level 2 or equivalent
* Key skills in literacy and numeracy level 2 or O level / GCSE in maths and english grade C or above
Desirable criteria
* Diploma / NVQ level 2 in business administration or customer service
Experience
Essential criteria
* Experience of effective administration processes
* Experience of working with various software packages and database systems
* Experience of working in a customer service role.
Desirable criteria
* Experience of working within the NHS
* Experience of working in a large complex organisation
* Experience of working as part of a team.
Knowledge and skills
Essential criteria
* Good organisational skills
* Working knowledge of Microsoft Office Applications (Word, PowerPoint, Excel and Outlook)
* Excellent communication skills, including telephone, face to face and written with staff at all levels
* Ability to handle enquiries from service users with tact, understanding and confidentiality
* Able to follow and work within defined procedures
* Able to input data accurately / efficiently
* Understanding of confidentiality and the associated legal and policy requirements.
* Demonstrate good organisational and time management skills including ability to prioritise effectively
* Perform repetitive tasks whilst maintaining attention to detail
* Perform effectively whilst dealing with interruptions
* Demonstrate good customer service skills when dealing with potentially distressing situations
* Enthusiastic, motivated and committed to delivering excellent service
* Able to work in accordance with the Trust Values and Behaviours
* Able to work flexibly and cooperatively as part of a team
* Able to remain calm and productive under pressure.
* Committed to continual quality and service improvement
* Self-aware and committed to continual personal development
* Committed to promoting a positive image of people with mental health conditions and learning disabilities
Desirable criteria
* Knowledge of the NHS and how it functions
* Knowledge of partnering organisations both Public and Private Sector
Work Related Circumstances
Essential criteria
* Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs
* Willing to carry out all duties and responsibilities of the post in accordance with the Trust’s Equal Opportunities and Equality and Diversity policies
* Appointments to regulated and controlled activities require an enhanced DBS disclosure.
📝 Application support - We also offer virtual application support sessions each month, where you will learn some hints and tips to support you in completing your application form. To secure your place, and to find out more visit the on our website.
🌍 Sponsorship Information - We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship. You can review the list of eligible role and requirements on the
📬 After You Apply - Once your application is submitted, you’ll receive updates via email. Shortlisting is based on how well you meet the criteria outlined in the person specification. Only shortlisted candidates will be invited to interview, and invitations will be sent by email.
✅ If You're Offered the Role - If successful, the hiring manager will contact you directly with a verbal offer. They will then notify the Recruitment Team and submit the necessary paperwork. You’ll receive a formal conditional offer via email
🔍 Pre-Employment Checks - To confirm your suitability for the role, we will carry out pre-employment checks in line with. These include:
* Identity verification
* Right to work check
* Disclosure and barring service (DBS)/Criminal record check (dependent on role)
* Professional registration and/or qualification check
* Occupational health assessment
* Employment history and reference validation
All applicants external to Pennine Care NHS Foundation Trust will be required to provide their to cover the most recent three years employment. This information will used to validate employment history and references.
If you require sponsorship, we will assess your eligibility based on current If the role is not eligible and you cannot demonstrate your right to work, your conditional offer may be withdrawn.
🚀 Once Checks Are Complete -
The Recruitment Team will coordinate with you and the hiring manager to confirm a start date. You’ll be booked onto a Trust Welcome Session and receive your Pennine Care NHS Terms and Conditions.
📣 Additional Information -
We are committed to equality, diversity, and inclusion (EDI), and we strive to ensure our workforce reflects the communities we serve. We actively encourage applications from individuals of diverse backgrounds to help us grow, innovate, and improve.
If you wish to be considered under the Disability Confident Scheme, you will be guaranteed an interview if you meet the essential criteria for the role.
If you need reasonable adjustments during the recruitment process, please contact us on 0161 716 3181 as early as possible so we can support you.
Please note:
* We do not accept unsolicited contact from recruitment agencies. Hiring managers should not be contacted directly.
* We may close vacancies early if we receive a high volume of applications. To ensure your application is considered, please apply as soon as possible.