Customer Service Executive
Areyoupassionateaboutdeliveringexceptionalcustomerservice?Joinourgrowingteamandworkwithourhomegrowne-commercebrands,helpingcustomerswiththeirDIYshutterorders.Youllbepartofasmall,dedicatedteamreportingdirectlytoourCustomerExperienceSupervisor.Thisisafull-timetemporarypositionwiththepotentialtobecomepermanentforthesuccessfulcandidate.Thehourlypayrateforthisroleis£13.05perhour,thehoursarehoursMondaytoFriday:9:00am5:30pmandoneSaturdaypermonth:10:00am4:00pm(rotabasis).
KeyResponsibilities:
* Provideworld-classcustomerserviceviaphone,email,socialmedia,andlivechat.
* Ensurecustomersaresupportedefficientlyandeffectivelyateverytouchpoint.
* Offerexperttechnicaladvicebeforepurchasetobuildcustomerconfidence.
* Useourbespokeordermanagementsystemtocheckandconfirmorders,suggestingwaystomaximisesatisfaction.
* Liaisewithmanufacturersandcustomerstoresolvequeriesandfinalisetechnicaldrawings.
* ManageshippinganddeliverydatathroughourCRM.
* Resolvedelivery,damage,ordesignissuesquicklyandprofessionally.
EssentialSkills&Attributes:
1. Apassionforcustomerserviceandhelpingpeople.
2. Strongcommunicationandinterpersonalskills.
3. Abilitytoworkcollaborativelyinateamenvironment.
4. Positive...