IMPORTANT: This role is NOT suitable for people on visa. Must be already based max 10 miles from the listed locations. Cambridge | Chelmsford | Ipswich | Norwich Hybrid working (40% remote) Full-time | PermanentWe are seeking a Business Analyst to join our Client Digital Solutions (CDS) Agile Squad, a cross-functional team dedicated to designing and delivering innovative digital products that enhance client experience and support our strategic goals.What you’ll do:Act as a key liaison between business stakeholders, clients, and technical teams.Lead discovery sessions and define digital product requirements.Champion user experience and client-centric design.Translate business needs into clear, actionable user stories and acceptance criteria.Facilitate workshops and contribute to agile ceremonies.Collaborate with internal teams and third-party vendors.Evaluate and improve client journeys, particularly within the client portal.Maintain visibility across the Product Delivery Lifecycle.What we’re looking for:Proven experience as a Business Analyst in a digital or client-facing environment (law firm or consulting background)Strong understanding of automation, process reengineering, and digital transformation.Expertise in UML, process mapping, As-Is/To-Be analysis, and ability to simplify complex concepts.Skilled in BA tools such as Jira, Lucidchart, BPM.Experience working in Agile teams.Excellent communication and stakeholder engagement skills.Interest in AI and how it can enable efficiencies through data management and process engineering.Why Us?:We offer a flexible and inclusive work environment, alongside a comprehensive benefits package:25 days holiday (plus Bank Holidays, rising with service)Private Healthcare (after probation)Scottish Widows Pension SchemeProfit Share & Performance BonusLife Assurance, CSR Day, Enhanced Parental LeaveHybrid working policy, Electric car scheme, Subsidised gym membership Apply now or reach out for a confidential conversation.