Overview
Manchester University NHS Foundation Trust is seeking an Administrator/Clinic Coordinator for the Willink Paediatric Metabolic Unit at St Mary\'s Hospital. The closing date is 13 October 2025.
Internationally recognised in the field of metabolic disease, the Willink Biochemical Genetics Unit is a Regional Centre for the treatment and investigation of inborn errors of metabolism. Our group of patients have a unique care package involving many different specialties and differing treatment regimes, so it is vital that their appointments are carefully coordinated. As a clinical coordinator you will be responsible for ensuring this happens. As well as booking appointments, you will also communicate with families locally, nationally and internationally. The coordination of care of our patients is of paramount importance.
On joining the team, the successful candidate will be part of an experienced team who are committed to providing a high quality booking and scheduling service. Join us and be part of a team providing seamless and high quality patient service. The role of Clinic Coordinator requires attention to detail, organisation and prioritisation skills and the ability to use initiative. The successful candidate will have excellent communication skills, will demonstrate flexibility and will be committed to improving the patient experience. In exchange, our ongoing commitment to investing in our workforce will result in opportunities for development.
Main duties
The post holder will have responsibility for ensuring patients are seen/treated in a timely manner and in accordance with waiting list principles and relevant target dates as detailed in the Trust Access Policy.
You will be customer focused and calm under pressure, you will have good verbal and written communication skills and be able to cope with a changing/evolving environment and work systems. Computer literacy is also important, although training will be provided on our EPR system and other Trust systems required for the role.
Successful candidates will ensure that all clinics are managed to maximum capacity, escalating shortfalls in line with agreed Standard Operating Procedures (SOPs), and will ensure all clinic activity is outcome and actioned in a timely manner for reporting at the weekly PTL meeting by the Service Manager and Administration Manager.
Using the electronic patient record system known as HIVE, part of the role will be to review the patient task list and proactively manage patient pathways in line with national targets.
Alongside clinic coordination in this post you will also be expected to undertake administration tasks for the Willink laboratory team such as uploading reports, taking minutes from laboratory meetings, ordering couriers and dealing with telephone queries amongst other tasks.
About us
MFT is one of the largest NHS Trusts in England with a turnover of over £3bn and is on a scale that offers broad opportunities. We are creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year. We bring together 10 hospitals & community services from across Manchester, Trafford & beyond, champion collaborative working & transformation, and provide our 30,000 workforce with opportunities to pursue ambitious goals. We set standards that other Trusts seek to emulate and have invested in a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system launched in September 2022.
We are proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. We are also committed to sustainability through our Green Plan. At MFT, we create a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience you\u2019ll need, please refer to the Job Description & Person Specification attachments under the Supporting Documents heading. It is important to read the information provided for applicants to make an informed decision to apply.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Person Specification
Education/Qualifications
* Good standard of General Education
* English Language GCSE A-C standard or relevant equivalent experience
* ECDL
* Word Processing/Typing Qualification
Knowledge
* An understanding of office procedures
* Knowledge of Microsoft Office
* Knowledge of hospital environment/routines
* Knowledge of requirement of patients
* Knowledge of EPR HIVE system
* Knowledge of NHS
Experience
* Previous recent clerical experience
* Experience of working in a team environment
* Experience of Windows Software
* EPR system experience HIVE
* Experience of working in a hospital environment - At least 1 years\' experience of working in a Healthcare office environment
Employer name
Manchester University NHS Foundation Trust
Address
Willink Paediatric Metabolic Unit - St Mary\'s Hospital
Salary
£24,625 to £25,674 per annum (pro rata)
Contract
Permanent
Working pattern
Full-time
Reference number
349-SMH-7456546C-RL4
Job locations
Willink Paediatric Metabolic Unit - St Mary\'s Hospital
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