Are you passionate about delivering exceptional customer service?
Do you thrive in a fast-paced environment where every call makes a difference?
If so, we'd love to hear from you
As a Lifeline Customer Service Centre Advisor, you'll be the first point of contact for customers using our Lifeline monitoring service. You'll play a vital role in supporting vulnerable individuals by monitoring alarm systems in LHP's Sheltered Housing Schemes, Telecare equipment in customers' homes, and external contracts. You'll also provide out-of-hours support by diagnosing and logging emergency repairs.
This role is based at our Boston office, so you'll need to live within a reasonable commuting distance.
Why work for Lincolnshire Housing Partnership?
We're a local housing association rooted in the communities of Grimsby and Boston. Many of our colleagues live in the same areas we serve, giving us a shared purpose: improving lives.
As part of our team, you'll enjoy a fantastic range of benefits, including:
* Employee Wellbeing Package worth up to £1,200 annually via Westfield Health
* Enhanced family leave and maternity policies
* Generous pension scheme with up to 12% employer contribution
* 24 days holiday (plus bank holidays), increasing with service
* Cycle-to-Work scheme
* Discounted shopping vouchers
* Opportunities to earn and purchase additional holidays
What will you be doing?
* Monitoring alarm systems across LHP's Sheltered Housing Schemes
* Managing test calls and performing daily welfare checks
* Logging emergency repairs during out-of-hours periods
* Liaising with external agencies, including Adult Social Care, doctors, relatives, and emergency services
* Providing Lone Working support for employees and contractors
* Maintaining accurate records and administrative support
Download the job description below for the full responsibilities
What we're looking for:
* A passion for customer service in a fast-paced environment
* Excellent communication skills (written and verbal)
* Strong IT skills, including Office 365 and CRM systems
* Ability to stay calm under pressure and manage multiple systems
* Good time management and flexibility to work as part of a team
How can I progress?
We invest in our people. From this role, you could progress to positions such as Neighbourhood Officer, Customer Service Centre Team Leader, or Customer Services Manager.
How do I apply?
Upload your CV along with a short supporting statement highlighting your relevant skills and experience.
Interviews will be held in Boston on 26th November.
For an informal chat, please contact Gary on
Finally some key Information
At Lincolnshire Housing Partnership, we're committed to maintaining a fair, transparent, and accessible recruitment process. Upon request, reasonable adjustments will be made for all candidates.
It's important to ensure that the role you're applying for is the right fit for you. If you have any questions or need more information, please feel free to reach out to our recruitment team at for a friendly chat
Please be aware that we may close the vacancy early if we receive a large number of applications or if there are changes in business priorities.
To be eligible for employment with us, you must reside in the UK for the entire duration of your employment. You will be required to provide evidence of your Right to Work during the recruitment process
All offers of Employment is subject to a DBS Check and Satisfactory References