Job Description
Relay UK Call Handler\n\nLocation: Birmingham\n\nPay: £13.42 - £31.37 per hour (depending on shift pattern)\n\nContract: Temporary ongoing\n\nStart Date: 23/02/2026\n\nHours: 37.5 hrs per week (5 days over 7, including weekends & bank holidays)\n\nTraining: Full-time for 4 weeks (100% attendance required)\n\nDo you type 50+ words per minute with 98% accuracy?\n\nYour typing skills can make a real difference. This is a Relay UK Call Handler Role, where speed and precision are essential to help people communicate in critical situations.\n\nRelay UK is a vital service that enables deaf, hard of hearing, and speech-impaired individuals to connect with emergency services, businesses, and loved ones. You'll be the link that ensures conversations happen smoothly and quickly, sometimes in life-or-death circumstances.\n\nWhat You'll Do\n\n* Act as a Relay Call Handler, converting spoken words into text in real time with exceptional accuracy.\n\n* Support a range of services, including Relay UK calls, Emergency (999/112), Directory Enquiries ((phone number removed)), and other essential communication channels.\n\n* Communicate calmly and empathetically under pressure.\n\n* Your ability to type fast and accurately ensures accessibility a...