The role in a nutshell:
You would be helping our busy I&A team with administration tasks, as well as answering telephone calls and emails from members of the public, providing basic information and signposting where necessary.
');
What will you be doing?
Answer and respond to telephone calls and emails from members of the public, providing basic information and signposting where necessary, ensuring that all information given is accurate, current and in a style which is accessible and usable to a wide range of people;
Assist with all admin related duties, such as letter writing, filing, scanning, post etc
Update and maintain the Information and Advice database with relevant client data, ensuring that information is accurate and up to date
Work with the other members of staff to identify the I&A related needs of the elderly and establish ways to improve the information guide.
How would you be supported in this role?
Full training is provided
Regular supervision with the Information and Advice Team Leaders
You will also have support from our staff when you need it throughout your service.
Out of pocket expenses and Travel expenses will be covered in line with our Expenses policy
Why do we need volunteers in this role?
Our busy information and advice service is a lifeline for older people in Hertfordshire who need help to access local services, financial assistance and practical support.
Additional information:
DBS is required for this role as you will be interacting with vulnerable older people, we cover the cost.
What skills, interests or experience might be helpful in this role?
We are looking for a friendly, dynamic and patient person to support our Information and Advice service in Hertfordshire, based in our Hertford office. Supporting people 50+ with a range of topics from welfare benefits to social signposting other the phone, face to face and in peoples homes.
You need to be a clear communicator and enjoy speaking and helping people.
To find out more please contact:
"; } details = details +" " + word; } document.getElementById("idmorecontact").innerText=details; $("#idmorecontact").html($("#idmorecontact").text())
Opportunity type
Information and Advice
Skills
None
Location
Based in our office in Hertford | Age UK Hertfordshire | First Floor, Beane Bridge House, 34 Chambers Street Hertford, Hertfordshire SG14 1PL United Kingdom
Team
Information & Advice
Division
Age UK Hertfordshire
How often do we need your help?
3 hours each week
What is the minimum age to apply?
18