My client a professional services firm are looking to hire an Operations Manager on a 12 month fixed term contract.
In this role you will have line management responsibilities for 4 members of staff and will be serving as a key leader responsible for driving efficiency, continuous improvement, and delivery of exceptional service across all financial, operational, HR and technology processes and systems.
Your main responsibilities will include:
* Work collaboratively with senior stakeholders to make informed, strategic decisions to ensure the companies operational processes keep pace with the market.
* Own and drive the global operational strategy and take accountability for achieving efficiency and process improvement targets
* Oversee and drive data accuracy and quality assurance in client, sales and talent databases and reporting across the business
* Manage and implement the adoption of new applicant tracking system and a new CRM
* Design frameworks for measuring and tracking operational success, including KPIs, to drive continuous improvement and alignment with business objectives
* Oversee financial reporting,
* Oversee the full 360 billing process
* Build, mentor and lead a high-performing operational team
* Ownership of end-to-end operational processes involved in supporting the full employee lifecycle of staff
* Oversee end-to-end onboarding workflows
To carry out this role you must have:
* Experience in the legal, professional services or recruitment sectors
* proven ability to manage and implement bespoke operational processes in a fast-paced, client-facing environment, ideally within the legal or professional services sector
* strong track record of handling complex workflows with minimal standardised elements, demonstrating agility and a 'hands-on' approach to problem-solving