Overview
Join to apply for the Customer Controller role at TieTalent.
Stobart (Part of the Culina Group) is a leading ambient transport and logistics business, providing services to many of the UKs best known brands across core consumer and retail sectors.
We are currently seeking a Customer Controller to join our friendly Customer Service team at our Warrington site.
Shift and Salary
Shift: 4 on 4 off days
Salary: £26,064
Responsibilities
* Act as the first point of contact with our Customer about their deliveries from prior to collection to delivery; escalating issues as required
* Ensure all customer orders are accurately created on ESL in-house system for delivery as per customers requirements
* Liaise with Planning Teams and action change requests to ensure consignments are collected and delivered to customer requirements
* Action Driverline calls
* Liaise with the Forecasting, Planning and AM teams regarding extra or short notice loads, and any additional costs if applicable
* Proactively monitor customer delivery compliance and investigate late and failed deliveries through to satisfactory conclusion, reporting as required
* Ensure information being reported is accurate; seeking sign off from CS Manager when guidance is required
* Requirement to learn and use Customer specific systems
* Ensure all additional costs are captured and reported correctly within the agreed timeframe
* Complete reports i.e. Customer dashboards, discrepancy reports, etc. as per our Customer or the Business requirements, liaising with CS Manager / Account Manager
* Ensuring all consignments are rated accurately to our Commercial rate card and within agreed timescales
* Complete a daily task list as confirmation all requirements are fulfilled before end of day
* Support Customer Service team as a whole as and when required / asked
* Keep up to date with news items, vacancies and process updates as detailed on the ESL Intranet system
Qualifications
* GCSE grade C or above in Maths and English
* Equivalent of 5 GCSE grade C or above
* Previous experience within a customer service environment
* Good geographical or transport knowledge
* Good numeracy and literacy level in order to carry out tasks efficiently and accurately
* Good knowledge of Microsoft systems; Excel and Outlook in particular
Additional Information
Stobart is an inclusive and diverse organisation committed to employee development and recognizing success for hard working performers. Our learning and development programmes are open to every employee to shape your future within logistics.
We offer a wide range of benefits including:
* Annual Leave - 20 days inclusive of bank holidays
* Pension - 5% employee, 3% employer contribution
* Wellness - Employee Assistance Programme with confidential counselling and legal information available 24/7
* Eye Care Vouchers — free eye tests and discounts on prescription glasses
* Reward & Recognition — bonuses, special recognition and long service awards
* Everyday discounts — access to hundreds of retailer discounts
If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!
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