Job Description
As a Sales Support Officer, you will play a key role in supporting the UK FA&O sales teams to achieve sales targets. You’ll manage contract documentation, quoting for smaller dealerships, and ensure timely validation and activation of contracts. You’ll be a reliable point of contact for internal and external stakeholders, helping drive operational excellence and customer satisfaction.
Day to Day
* Build and maintain strong relationships with internal and external partners.
* Support the sales team by managing incoming contract documentation and telephone queries.
* Manage and monitor the sales pipeline, ensuring timely follow‑up and resolution of issues.
* Complete quoting activity for smaller dealerships, ensuring accuracy and alignment with sales strategy.
* Validate contracts and perform system data entry with high attention to detail.
* Liaise with internal stakeholders to resolve operational issues and ensure seamless processing.
* Maintain CRM and other systems with up-to-date and accurate information.
* Identify and signal sales opportunities to the sales team.
* Participate in relevant regulatory examinations and ensure compliance with company policies.
Measures
* Right First Time (RFT) targets
* Pipeline and WIP time management
* Inbox and workload efficiency
* Customer and stakeholder feedback
* Accuracy and timeliness of quoting and contract validation
* Support of regional and national sales performance
All members enjoy
* Two working days per year volunteering for a local charity.
* Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
* Flexible hours with possibility to work from home.
* Career development opportunities: online learning, member development programs.
Essentials
* Knowledge of Financial Services (FCA/TCF)
* Strong attention to detail and time management.
* Experience with Excel and other Microsoft Office tools.
* Excellent verbal and written communication skills.
* Ability to manage inbound/outbound customer calls.
* GCSE Maths or equivalent.
Extras
* Experience in equipment leasing and vendor finance.
* Proactive mindset and ability to take ownership.
Wellbeing
DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness, and maintain balance between work and other priorities that make up their lives.
Wellbeing Categories
* Connection – Build meaningful connections with other DLL members.
* Health – Manage mental, emotional and physical health.
* Finance – Provide learning opportunities to help members achieve personal financial health.
* Lifestyle – Maintain balance between work and life priorities.
DLL is an equal opportunity employer. We are committed to inclusive, barrier‑free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.
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