Purpose of Role
: The Customer Assistant is the key customer facing member of staff on shift delivering an informed and positive welcome at all times
Summary of Key Duties and Responsibilities:
1. The Customer Assistant will always deliver customer excellence
2. The Customer Assistant will be a key Liaison for bookings
3. The Customer Assistant will be a key Liaison for Membership
4. The Customer Assistant will lead retail sales at the reception desk
Education, Qualifications & Experience:
These are the criteria on which the short-listing and recruitment selection will be made
Essential
5. Demonstrable ability to speak and understand English (verbal and written) and deal with customer/student queries
6. Literacy and numeracy skills equivalent to SCQF Level 4 (National 4) or similar
7. Experience of working within a similar environment as outlined above
8. Competent in the use of relevant IT packages
9. Well-developed interpersonal skills
10. Demonstrable professional and proactive approach
11. Demonstrable ability to work quickly, flexibly and accurately in a dynamic, changing and pressured environment
12. Demonstrable provision of excellent customer service
13. Attention to detail
Desirable
14. Educated to SCQF level 5 (National 5) or equivalent
15. Experience of working within a similar environment as outlined under “summary of key duties and responsibilities”
16. Experience of using a leisure management system, preferably Gladstone 360