Job Title: Contracts Officer
Contract Type: Permanent
Salary: £35,928.31 per annum (£37,176.40 is achieved after 18 months successful performance in the role)
Working Hours: Full Time - 37.5 Hours
Working Pattern: Monday to Friday 9am to 5pm
Location: Hybrid / Working across 3 different schemes in Hull
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as a Contracts Officer
You will be working as a key individual within the project team, the PFI Contracts Officer will be required to perform contract monitoring duties as part of the PFI project team and the operational team, seeking out best practice and ensuring an excellent service delivery to the Hull PFI.
The PFI Contracts Officer will ensure that the services meet their internal performance targets and the contract specific targets as set in the Hull PFI Output Specification, to actively work towards minimising the risk of financial penalties to the PFI project.
The PFI Contracts Officer will provide support to the Contracts Manager and is expected to deputise for the Contract Manager in his/her absence.
About you
We are looking for someone with
1. Experience of working with multiple stakeholders
2. Experience of working within a housing and/or support environment
3. Experience of working with vulnerable customers
4. Good communication and conflict resolution skills
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
5. Competitive pay & generous pension
6. 28 days holidays plus bank holidays
7. Flexible working options available
8. Investment in your learning, personal development and technology
9. A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.
Applications may close before the deadline, so please apply early to be considered
Role Profile
10. To gain an understanding of the Hull PFI contract, understand the performance and availability standards.
11. Oversee data quality procedures and processes linked to the PFI, and produce data for performance reports as is necessary to satisfy the local authority.
12. Take the lead for the Housing management system (academy or open housing)
13. Deputise for the Contracts Manager in relation to line management of reports and specific tasks relating to the delivery of the PFI contract.
14. Take responsibility for corrective actions to mitigate risks of financial penalties
15. Work with the Contract Manager to review, assess and analyse performance and financial information, utilise effective analysis tools.
16. Prioritise workload to ensure that all monitoring reports are delivered as part of the contractual requirements in a timely way.
17. Form a working group for the Riverside PFI’s and lead on best practice sharing.
18. Produce management and activity reports.
19. Responsible for analysing information on compliance systems in terms of a health and safety view.
20. Attend monthly Contract Management meetings, providing information relating to contract compliance from sub-contractors, and Hull City Council’s contractors (care and catering).
21. Stakeholder liaison with operations to ensure delivery of the PFI contractual requirements.
22. Perform spot checks on performance and availability standards.
23. Act as the Project Coordinator where the contract requires reviews and changes to contractual documentation.
24. Assist in the production of reports for the Hull PFI board, Hull City Council and the customer panels to allow for scrutiny of the project. This is will include delivering presentations and clarification at meetings.
25. Develop and provide support to the Service Manager for scrutiny groups, tenant inspectors in line with the PFI contract.
26. Produce project initiatives/business case proposals for operational activities.
27. Line management of the income and admin resource for the PFI.
Person specification
Knowledge, Skills and Experience
Essential
28. Experience of working with multiple stakeholders
29. Experience of working within a housing and/or support environment
30. Experience of working with vulnerable customers
31. Good communication and conflict resolution skills
32. Good understanding and experience of systems (Microsoft Office and databases)
33. Report writing
34. Organisational skills
35. Flexible and responsive attitude
36. Experience of managing and developing a small team
Desirable
37. An understanding of a PFI contract
38. Formal care, support or housing qualification
39. CIH Level 2 or 2+ years’ experience working in a housing management environment
40. Knowledge and understanding of Safeguarding and the Care Act.