Customer Service & Operations Manager 📍 Location: Aldershot 🕒 Hours: Monday - Thursday 8:30am - 5:30pm | Friday 8:30am - 5:00pm 💰 Salary: £40,000 🎁 Benefits: Career progression, retail discount vouchers, training & development We are recruiting for an experienced Customer Service & Operations Manager to join a well-established and growing organisation based in Aldershot. This is a key leadership role responsible for managing and developing a team of 20+ customer service advisors, while driving operational efficiency and delivering a consistently high standard of customer service. This opportunity is ideal for someone who has proven people management experience within a fast-paced SME environment, and who enjoys leading from the front, improving processes, and building high-performing teams. The Role As Customer Service & Operations Manager, you will take full ownership of the customer service function, ensuring service levels are maintained while continuously improving team performance, processes, and overall customer experience. This is a hands-on management role, requiring strong leadership, organisation, and the ability to manage both people and operations effectively. Key Responsibilities Lead, manage and develop a team of 20+ customer service advisors Drive team performance against KPIs, service levels and customer satisfaction targets Conduct regular 1-to-1s, performa...