Enrolment Specialist Join Our Growing Team in St Albans
Salary: £26,000 (rising to £28,000 from 1st March Bonus
Location: Onsite St Albans Office
Hours: Full-time, MondayFriday + 1 weekend in 3 (with TOIL)
Start: 12th January 2026
Be Part of Something That Makes a Difference
At Higher Ed Partners (HEP), we help universities expand access to high-quality, affordable online education. As an Enrolment Specialist, youll play a key role in guiding prospective students through one of the most important decisions of their lives choosing a degree that could transform their future.
If you love connecting with people, providing exceptional service, and working in a fast-paced team environment, this is the role for you.
What Youll Be Doing
As an Enrolment Specialist, you will:
* Manage your own pipeline of prospective students through our Salesforce CRM
* Provide exceptional customer service across calls, emails and WhatsApp
* Guide students from first enquiry to successful enrolment
* Tailor solutions based on students goals, backgrounds & needs
* Work closely with Senior Specialists & the Enrolment Manager
* Meet and exceed enrolment targets by providing an outstanding experience
* Maintain detailed, accurate records of all student interactions
* Collaborate with your team to identify issues and improve processes
* Act as a positive ambassador for our university partners
* What We're Looking For
* Strong communication and people skills
* Customer service and sales experience
* High attention to detail and excellent organisation
* Ability to work in a fast-paced, target-driven environment
* Passion for helping people make life-changing decisions
* Positive, resilient team player
Why Youll Love Working With Us
* Competitive Salary: £26,000, rising to £28,000 on 1st March
* Wellbeing Support: Care & Connect programme + free flu jabs
* Holiday Package: 24 days annual leave + bank holidays
* Career Development: Personal growth and training opportunities
* Perks & Discounts: HigherPerks retail discounts & exclusive store deals
* Financial Security: 6% employer pension contribution
* Convenience: On-site parking and easy access to transport
* Rewards: Refer-a-friend bonus scheme (T&Cs apply)
* Extra Bonus: Ongoing health & wellbeing programmes
* Fitness & Health: Access to gym membership
Working Pattern (Please Read Before Applying)
This role is fully onsite in our St Albans office youll be surrounded by a friendly, upbeat, supportive team.
Training Period
* First 2 weeks: MondayFriday, 9:00am5:30pm (onsite)
From Training Until 1st March
* MondayFriday 9:00am5:30pm
* 1 weekend in every 3
* Any weekend worked = time off in lieu (TOIL) during the week
From 1st March
* Move to late shift pattern (details shared at interview)
* Still 1 weekend in 3, with TOIL
Ready to Make an Impact?
If you're passionate about supporting students, thrive in a lively team setting, and want a role where your work genuinely matters wed love to hear from you.
Apply now and help shape the future of online higher education