Sales / Supply Service Representative
Hours: 37.5 hours per week (Monday-Friday)
Salary: Competitive
About the Role
We are recruiting for a Sales / Supply Service Representative to join a fast-paced, customer-focused team within a global speciality chemicals and ingredients distribution business.
This role acts as a key point of contact for customers and suppliers, ensuring smooth order processing, excellent communication, and strong relationship management across all stages of the supply chain.
You will play a vital role in delivering operational excellence and outstanding service, supporting either the sales side or purchasing side of the business (or a combination depending on team needs).
Key Responsibilities
Sales Side
Act as the first point of contact for customer orders via email and phone
Enter and manage orders using internal ERP systems
Handle customer queries including pricing, availability, and delivery updates
Resolve issues such as delays, damages, or complaints professionally
Maintain strong relationships with customers and internal teams
Keep systems and colleagues updated with accurate information
Support wider team activities and ad hoc tasks as required
Purchasing Side
Raise and manage purchase orders through ERP systems
Monitor stock levels and ensure supply meets demand requirements
Communicate with suppliers regarding orders, pricing, and delivery issues
Work with third-party warehouses and logistics partners to resolve issues
Record and track supply chain issues for continuous improvement
Maintain strong supplier relationships and ensure smooth operations
Support wider team activities and ad hoc tasks as required
About You
Strong communication skills (written and verbal)
Confident working in a fast-paced, customer-facing environment
Highly organised with the ability to multitask under pressure
Solution-focused with a proactive, can-do attitude
Comfortable working with numbers, data, and spreadsheets
Strong IT skills (Microsoft Word and Excel essential)
Team player who supports colleagues and works collaboratively
Previous administration or customer service experience is beneficial
GCSE (or equivalent) Maths and English grade C/4 or above
Why Join?
This is a great opportunity to join a growing international organisation where no two days are the same. You'll gain exposure to global supply chains, develop strong commercial and operational skills, and build a long-term career in a supportive and fast-moving environment.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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