About the role
We have an exciting opportunity for an Insight Manager - Customer Communications Delivery to join our Research and Insight team. The team helps the Society send the right messages to customers and partners through different channels like email, text, and mail. We ensure the data behind these messages is accurate, timely, and supports our goals. As the number and complexity of messages grow each year, it’s important our team has enough people and support to handle the workload.
Working with Stakeholders and Managing Data
You’ll work closely with teams, mainly in Marketing, Product, and Digital to identify what data is needed and how to source it, prior to delivery for customer and broker communications.
Key Responsibilities:
* Source and deliver the right data to help target the appropriate audience.
* Build and maintain clear processes for handling data safely and correctly.
* Follow rules and policies to keep sensitive data secure and manage risks.
* Build stakeholder relationships, working confidently with senior colleagues.
* Continuously identify and drive process improvements, both within and outside of the team.
* Shape the future strategic solution for communications delivery.
* Support post-delivery reviews by measuring the impact of communications and evaluating effectiveness.
Role Location: Coventry, Manchester – Hybrid Working. 1 day a week in the Coventry office.
About you
To be successful in this role, you’ll have the ability to challenge existing ways of working and push communication delivery forward to ensure continuous improvement.
Essential experience will be:
* Confidence to challenge and advance the communications delivery agenda.
* Experience working on projects and driving them forward by engaging with the right people.
* A high level of proficiency with Microsoft Excel.
* Experience analyzing and interpreting data, with high attention to detail and accuracy.
* Hands-on experience with large datasets and management best practices.
* A versatile and highly organized individual, able to perform under pressure in a fast-paced environment.
* A team player who works collaboratively, possessing excellent communication and interpersonal skills.
Desirable experience will be:
* SQL, Cognos, and PowerPoint.
* Knowledge and awareness of the financial services industry, customers, and regulation.
* Knowledge of CBS customer data.
About us
We’re one of the largest building societies in the UK, sharing a mutual goal to improve the lives of others. We’re recognized as a ‘Great Place to Work,’ offering benefits beyond basic pay, including a discretionary bonus scheme, a culture of reward and recognition, and comprehensive wellbeing support.
Recently, The Co-operative Bank officially became part of our Group. We share values and an ethical approach towards our members, customers, and colleagues.
We’re committed to equality across race, age, faith, disability, and sexual orientation, and we celebrate diversity. By working together, you’ll build more than just a career with us.
All together, better.
Flexibility and why it matters
We understand the need for flexibility, so we’ll consider alternative working patterns where possible. Please discuss with us before applying to explore options for this role.
Proud to be a Disability Confident Committed Employer
We offer interviews or assessments to every disabled applicant who meets the minimum criteria. Disabled applicants can opt into the Disability Confident Interview Scheme. If it’s not practical to interview all candidates meeting the criteria, we commit to interviewing disabled candidates who best meet the essential and desirable criteria.
To opt in, contact our recruitment team when you apply via Get in touch - Coventry Building Society (coventrycareers.co.uk). #J-18808-Ljbffr