Job Title: IT Helpdesk Field Technician
Salary: £32,000 - £34000
Hours of Work: 40 hours per week with flexibility as needed.
Position Overview:
We are seeking a dedicated individual to fill the role of Helpdesk/Technical Support Specialist. This position requires flexibility, excellent communication skills, and a proactive approach to problem-solving. Based in Birmingham, the successful candidate will also be required to travel to other UK sites including Wolverhampton, Liverpool, Bridgend, and Dagenham as necessary.
Key Responsibilities:
Provide helpdesk and technical support for UK branches, ensuring timely resolution of IT issues.
Work flexible shifts (AM/PM) and be available after hours for critical issues, including night duty on a rotating basis.
Prioritise daily activities and respond to potential IT emergencies, directing issues to the appropriate channels.
Perform recurring tasks such as new user creation and workstation/laptop deployment.
Communicate effectively with internal stakeholders and external parties, including business partners, suppliers, and customers.
Demonstrate proactiveness in learning new technologies and adapting to changes in IT infrastructure.
Collaborate effectively within the team, providing feedback and contributing to continuous improvement initiatives.
Adhere to company protocols and procedures, maintaining meticulous records of tasks performed.
Candidate Requirements:
Proficient knowledg...