Overview
Retail Customer Advisor (Reading) - 20 hours
Location: Reading, England, United Kingdom
Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on store performance
Hours: 20 hours across 3-4 days per week, including weekends on a rotation basis
Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. We believe everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services and communities across the country. You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone. We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.
Job Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer\'s unique needs as they enter your store. Your dedication to customer service and knowledge of our cutting-edge products and services will help us achieve high standards across Three while hitting sales targets together as a team.
Key Responsibilities
* Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
* Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
* Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
* Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
Qualifications
Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most.
Key Qualities
* Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
* Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
* Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Need to know: We identified a range of reasonable adjustments to help you feel comfortable and perform at your best during the interview process. If you require adjustments or accessibility support, contact your recruiter or email jobs@three.co.uk for guidance.
Benefits
We offer a competitive package of pay and benefits that reward hard work while supporting health and well-being. Details include:
* A free staff handset + unlimited sim card
* 4.5% employer pension contribution
* Life assurance
* Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
Additional Perks
* A Tastecard membership
* Money to spend with Uber
* Discounts across thousands of retailers, activities, gyms, and health clubs with Perks at Work
* Opportunity to win ‘Three Celebrates’ monthly and annual awards
Need to know
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our DEI Networks, we identified reasonable adjustments to help you perform at your best during the interview process. If you require any adjustments or accessibility requests, please contact your recruiter or email jobs@three.co.uk for guidance.
We use AI in different parts of our business to boost innovation and efficiency. During the interview, rely on your own knowledge and skills to show us who you are—your personality, creativity, and abilities. We’re looking for authenticity.
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