Our Assurance practice encompasses skills across regulation and finance with a deep analytics capability. We harness these to provide Assurance to those charged with governance, serving the public interest. Working in Assurance means you will have an opportunity to work alongside leading experts, as we help build and enhance trust between businesses and the public, by responding to emerging issues and protecting the public interest. Providing assurance to help businesses become more resilient, agile and better prepared for the future.
To be resilient, businesses must be ready to respond to current and future challenges and opportunities. They are increasingly being required to be more transparent with their reporting, to drive trust and confidence in the market, and protect the wider public interest.
Assurance builds, maintains and develops confidence. We provide independent assurance by assessing the risks and underlying processes, providing conclusions as to which risks are being managed and mitigated in line with the business’ appetite for risk. Deloitte’s assurance offerings help those charged with governance to understand their business and build trust amongst key stakeholders and regulators.
Connect to your career at Deloitte
Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.
What brings us all together at Deloitte?It’show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost .
Connect to your opportunity
The OneView team sits within our Regulatory Assurance practice. The team run a suite of Deloitte-built regulatory technology solutions which includes aspects such as client management, product management, software development and testing. We work closely with the regulatory assurance practice to ensure that our regulatory technology products are market leading and aligned with evolving regulatory expectations.
We are seeking a highly motivated and client-focused individual to join our team as a Client Management Associate. In this role, you will contribute towards the management of a portfolio of clients, supporting their successful onboarding and driving system adoption, ultimately ensuring a high level of client satisfaction with OneView. You will act as a trusted advisor, understanding their needs and providing exceptional support and guidance.
KEY RESPONSIBILITIES:
Client Relationship Management:
* Provide support in building and nurturing strong relationships with key client stakeholders.
* Conduct regular check-ins to understand client needs, gather feedback, and identify opportunities for improvement.
* Proactively prioritise client inquiries, ensuring they are resolved in a timely and professional manner to the required quality. This will include working closely with our service desk team
* Monitor client usage patterns and identify areas for optimisation to increase system adoption.
* Share best practices and provide guidance on maximizing the value of the software.
Onboarding and Training:
* Support in onboarding projects for new clients, ensuring a smooth transition and comprehensive understanding of OneView.
* Conduct product demonstrations and training sessions, tailored to client-specific requirements.
* Develop and maintain training materials and documentation.
Collaboration and Communication:
* Collaborate effectively with internal teams, including Service Desk, Product & Regulatory team to ensure client needs are met.
* Communicate client feedback and insights to relevant stakeholders to drive product enhancements.
* Prepare and present client reports, highlighting key metrics and performance indicators.
Connect to your skills and professional experience
* Bachelor's degree or equivalent in business administration, computer science, or a related field.
* Excellent communication, interpersonal, and presentation skills.
* Proven experience in a client-facing role, preferably in the software industry. Experience in the InsurTech industry is bonus.
* Strong understanding of SaaS business models and client lifecycle management.
* Proven ability to build and maintain strong client relationships.
* Proactive, problem-solving attitude with a strong focus on client satisfaction.
* Proficiency in JIRA or similar software tools is a plus.
Connect to your business - Audit & Assurance
We know it’s not just about the numbers. Often, we let the technology take care of those. It’s about the creative and collective thinking or our people. That’s where the true insight is found. We’re redefining the future of audit. Come join us.
Assurance
Businesses need to be resilient and transparent in their reporting to build trust and confidence. Assurance practitioners play a key role in achieving this through independent review and challenge of management’s views on a range of regulatory and reporting requirements, whether financial, operational or compliance in nature.
Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.
Connect with your colleagues
“Deloitte is known for its flexible working environment and the support it offers to new parents. As a first-time mother I was a bit nervous joining the team, but the people around me have made it easy for me to manage my career around personal commitments. “ - Deloitte employee, Audit & Assurance
“I assumed the culture would be very corporate, however, I have worked with people who have different personalities and approaches to the way they work. We do have a clear brand, but everyone is encouraged to be themselves.” - Alice, Audit and Assurance
“The team I support works with one of Deloitte’s biggest clients. To be involved with such an influential client so early in my career is really rewarding; I love it.” - Owen, Audit and Assurance
“The progression at Deloitte is steady and I’ve always felt in control of my own career path. You can learn something new here every day which I really enjoy.” - Ali, Audit and Assurance
Our hybrid working policy
You’ll be based in London with hybrid working.
At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.
Connect to your return to work opportunity
Are you looking to return to the workplace after an extended career break?
For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application.
Our commitment to you
Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.
We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.
Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.
Connect to your next step
A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.
Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
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