The Copthorne Tara Hotel London Kensington is looking forGroupReservations Executive who will maximise revenue opportunities in the areas of group reservations, by driving sales leads and increasing conversions. The Group Reservations Executive will interact frequently with Guests and customers with the intention of earning repeat and expanded business.
Group Reservations Executive key responsibilities:
1. Receive and convert incoming enquiries to achieve targets and maximize revenue
2. To be fully conversant with the Opera system and to apply it to individual and group reservations
3. To have a comprehensive understanding of the departmental telephone standards and that calls are answered and handled in a timely manner in accordance with departmental standards
4. To provide a courteous, co-operative and professional service to clients and all departments in the Hotel at all times
5. Create groups in the systems, and enter all relevant important information
6. Draw up contracts for groups
7. To complete the arrivals check, ensuring all bookings are entered in to the system and have all the necessary details including payment methods and back-ups, to ensure there are no issues upon check in
8. To follow up on traces on a daily basis and action them accordingly
9. To ...