Job Purpose
To manage all aspects of the holiday let business, delivering consistently high standards across the board
Key Responsibilities
* Guest Experience & Communication:
* Respond promptly and professionally to guest inquiries, bookings, and concerns
* Coordinate guest check-ins/outs, welcome packs, and ensure clear arrival instructions
* Handle any guest issues swiftly to ensure positive reviews and repeat bookings
* Property Management:
* Conduct regular property inspections and arrange maintenance or repairs as needed
* Manage cleaning schedules, laundry services, and restocking of essential consumables
* Ensure properties meet all health, safety, and legal compliance requirements
* Marketing & Bookings:
* Manage listings across all booking platforms
* Optimise pricing using dynamic pricing tools or market knowledge
* Monitor and update calendars, availability, and property descriptions/photos
* Review and maintain website content
* Finance & Reporting:
* Track revenue, occupancy rates, and costs
* Prepare monthly reports for discussion
* Manage payments, deposits, and refunds
* Team Coordination:
* Liaise with cleaners, handymen, and other service providers
* Recruit and manage support staff as required
Key Skills and Experience
Excellent communication and customer service skills.
Strong organisational and time-management abilities.
Problem-solving mindset with the ability to work independently.
Flexibility to respond to guest needs outside normal hours, if needed
Knowledge of local tourism and attractions
Experience using Super Control property management software, email and excel
Driving license
Competent with booking platforms, digital calendars, and property management
Previous experience in hospitality, property management, or a similar role.
Events Experience
Job Type: Full-time
Pay: From £26,000.00 per year
Benefits:
* Employee discount
* Free parking
* On-site parking
Location:
* Marlborough SN8 (preferred)
Work Location: In person