Technical Sales Administrator Job Type: Full Time - Permanent Location: Haslingden About The Role: We are seeking a highly organised and proactive Administration Assistant to support our Technical Sales team. This entry‑level role is ideal for someone looking to build a career in administration, customer service, and commercial operations. The successful candidate will provide day‑to‑day administrative support, manage customer enquiries, assist with purchasing tasks, and ensure smooth internal and external communication. Here’s What You Can Expect To Be Doing: Customer Service & Sales Support Act as a first point of contact for incoming customer enquiries via phone and email. Provide prompt, professional responses and route queries to the appropriate sales or technical staff. Maintain accurate customer records in CRM systems. Prepare and send quotations, order confirmations, and follow‑up correspondence. Support sales team with documentation, scheduling, and preparing presentations or sales materials. Purchasing Administration Create and process purchase orders in accordance with company procedures. Liaise with suppliers regarding pricing, lead times, and order status. Track deliveries and update the technical sales team on order progress. Assist with invoice matching and resolving basic supplier queries. Email & Communication Management Monitor general technical sales inboxes, ensuring timely responses and proper categorisation of messages. Draft clear, professional emails to customers, suppliers, and internal departments. Coordinate communication between sales, technical, and operations teams. General Administration Maintain organised filing systems for sales documents, quotes, purchase orders, and correspondence. Assist with data entry, reporting, and updating internal databases. Support the team with scheduling meetings, preparing agendas, and taking minutes as needed. Contribute to continuous improvement of administrative processes. When You’ll Be Working: Monday to Friday 08:30am to 17:00pm (37.5 hours a week) A Few Things About You: Strong organisational skills with excellent attention to detail. Clear written and verbal communication skills. Professional and friendly telephone manner. Ability to multitask and manage competing priorities. Confident using Microsoft Office (Outlook, Word, Excel). Willingness to learn technical product information (training provided). Positive attitude, reliability, and a proactive approach to problem-solving. Experience/Requirements: No prior experience required — full training provided. Experience in customer service, office administration, or similar (advantageous but not essential). GCSEs or equivalent; A‑levels or vocational qualification preferred. Who We Are: Flexipol is in its 31 st year, and during this time the business has grown steadily each year, providing long term secure employment. The company is BRC certified and is an approved food packaging supplier to key manufacturers in the UK and internationally, such as those in the Marks and Spencer supply chain. The company prides itself on its innovative approach to product design and manufacturing, along with an excellent reputation for high-quality customer service. We believe that our success is due to our unique blend of technical collaboration, innovation and extraordinary service and most importantly, the skills, team work and dedication of our employees. Why Work For Us: Employee Assistance Programme Employee Referral Scheme Option to buy additional holidays Company sick pay (after qualifying period) This role is being advertised externally. Candidates must be eligible to live and work in the UK. Flexipol is an Equal Opportunities and Age Positive Employer.