Service Advisor
Location:
Sutton
Hours:
Full-time
Salary:
Competitive (based on experience) + Pension + Bonuses
Are you a Service Advisor who thrives on delivering outstanding customer service? Do you want to work in a supportive, family-run business where your ideas are valued, your role is varied, and you're respected as part of the team? If so, we'd love to hear from you
Why Volks Autos?
We're not your average garage. Volks Autos is a family-run independent business that has grown rapidly since opening in 2009. In 2014, we moved into a larger workshop with 8 lifts – and thanks to our loyal customer base and reputation for exceptional service, we continue to expand.
At Volks Autos, we don't have to answer to a manufacturer's head office. That means no endless recalls, no "computer says no" mentality – just the freedom to put our customers first and deliver genuine, honest advice.
The Role
As a
Service Advisor
, you'll be the friendly face of our busy service reception. Your mission will be to keep things running smoothly, support our technicians, and most importantly, give our customers a stress-free experience from start to finish.
You'll be:
* Welcoming customers and managing bookings.
* Preparing accurate estimates and invoices.
* Keeping customers updated and building lasting relationships.
* Supporting workshop efficiency with clear communication.
* Helping spot opportunities to strengthen relationships with local businesses.
What We're Looking For
* Ideally, experience in a
VAG franchised dealer
(but not essential).
* A passion for
real customer service
– making things simple, transparent, and stress-free.
* Excellent communication skills, both with customers and colleagues.
* Confidence using CRM systems and managing estimates/invoices.
* A flexible, positive approach – and a great team player.
Why You'll Love Working Here
* Respect & support
– you're not just a number here.
* Variety
– a broader role than in a franchised dealer, so no two days are the same.
* Personal development
– training and growth are encouraged.
* Rewards
– competitive salary, pension, plus bonuses.
* Great culture
– we value teamwork and new ideas.
To apply – or for an informal chat – email
Lynsey Rowley
at