Job Description
5 Month Contract With A local Authority
Job Purpose
To provide a high-quality, customer-focused housing management service to tenants, leaseholders, and applicants within the Ashfield district. The postholder will manage a defined patch, dealing with all aspects of tenancy and estate management, ensuring homes and neighbourhoods are safe, well-managed, and sustainable.
Key Responsibilities
* Manage a designated housing patch, acting as the main point of contact for tenants and residents.
* Undertake tenancy sign-ups, successions, and terminations in accordance with policies and procedures.
* Investigate and resolve reports of anti-social behaviour (ASB), breaches of tenancy, and neighbour disputes.
* Carry out regular estate inspections, identifying and arranging necessary repairs or improvements.
* Liaise with contractors and internal teams to ensure high standards of maintenance and service delivery.
* Provide advice and support to tenants on rent payments, tenancy conditions, and available services.
* Work collaboratively with other agencies and departments to support residents’ wellbeing and sustain tenancies.
* Handle enquiries and complaints promptly, maintaining accurate records of actions taken.
* Promote resident engagement and involvement in community activities and housing issues.
* Maintain up-to-date and accurate records using the organisation’s housing management systems.
* Prepare reports, case notes, and correspondence as required.
* Ensure compliance with all housing legislation, safeguarding policies, and data protection requirements.
* Contribute to team meetings and service improvement initiatives.
Requirements
* Experience in social housing or tenancy management.
* Strong understanding of housing law, tenancy conditions, and ASB procedures.
* Excellent communication, negotiation, and organisational skills.
* Ability to work independently and manage a varied workload across office and patch-based duties.
* Confident IT user, with experience in housing management systems and Microsoft Office.
* Full UK driving licence and access to a vehicle for site visits.
* Experience of partnership working with support agencies, contractors, and local authorities.
* Knowledge of welfare reform, rent arrears management, and community engagement.