An exciting opportunity has arisen in the Right to Buy and Leasehold section of the Income Collection Team.
This permanent full-time vacancy is for the role of Right to Buy and Leasehold Management Assistant (RTBL), working within the wider Income Collection Team.The purpose of the role is to assist in the direct provision of front-line Income, Right to Buy and Leasehold services.
As a RTBL you will:
* Process Right to Buy applications from application stage until they are sent to Legal for completion.
* Answer both simple and complex Right to Buy and Leaseholder queries.
* Provide support to Income Management Officers in the delivery of a professional and proactive arrears recovery service.
* Assist in the direct provision of administrative duties for income management.
We are a team that deliver high performance and good customer service, and the successful candidate will have experience of delivering good customer service and achieving performance targets within a busy team environment.
The full Job Description and Person Specification is attached for your reference, but if you would like any further information, please contact Ali Hickinbottom direct at ali.hickinbottom@dudley.gov.uk
So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates.Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.
Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough.
All applicants must be able to provide documentation to prove their right to work in the UK.
Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.
If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or acl@dudley.gov.uk who can support with Digital Skills and Job Applications.
If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk
If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance https://help.wmjobs.co.uk/
If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk
Dudley Council will check the information that you have provided against any details already held for accuracy and completeness.The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.
The Council’s full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/
N.B.We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications
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Attached documents
Job Description
Person Specification
Benefits List
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