Customer service advisor

Customer Service Advisor

Warndon - Worcester

£13.46 per hour

Temporary Ongoing Contract

Working hours

40 hours per week

1-hour unpaid lunch

Working 5 days out of 7

Shift rota within:

Monday - Friday: 7:00am - 6:00pm

Saturday: 8:00am - 5:00pm

Sunday: 9:00am - 12:00pm

Rota pattern:

5-week rotation

Includes 2 Saturdays and 1 Sunday per cycle (not on the same weekend)

The Company

Our client is a leading manufacturing organisation, with the customer service team acting as a key link between the business and its customers.

This is a long-term temporary opportunity, with the potential to secure a permanent position for the right candidate.

The Role

You will be part of a busy customer service team, delivering a high level of support to customers.

Customer Service

Key Responsibilities

1. Handle inbound and outbound customer enquiries
2. Provide clear and accurate information on products and services
3. Resolve customer queries and complaints in a professional manner
4. Log customer interactions accurately on the system (CRM)
5. Identify customer needs and offer suitable solutions
6. Carry out basic troubleshooting where required
7. Work closely with other teams to resolve issues