Location: Hamilton, Scotland
Hours: 35-37.5 hours per week
Salary: £24,500-£26,500/year + benefits
Summary of Essential Requirements
* Right to work in the UK
* Current resident within the UK
* Administration experience
* Willingness and ability to commute to Hamilton
Job Description
Proclaim Care seeks an Administrator to join as a Rehabilitation Assistant, working from the Hamilton office and supporting Rehabilitation Managers with case coordination, documentation and communication.
Duties Include
* Providing administrative and coordination support to Rehabilitation Managers to ensure efficient case management and positive client outcomes.
* Coordinating appointments, services and funding requests, maintaining compliance with processes and service level agreements (SLAs).
* Liaising with multidisciplinary stakeholders including service users, service providers, insurers, solicitors and healthcare professionals.
* Preparing and issuing accurate documentation, referral letters and reports in line with company standards.
* Managing case files and databases to ensure up-to-date, accurate information and compliance with internal procedures.
* Monitoring and progressing tasks, prioritising workload to meet KPIs and customer specifications.
* Supporting Rehabilitation Managers with arranging services, equipment, travel and adaptations for service users.
* Contributing to continuous improvement and participating in professional development activities.
Person Specification
This position is ideally suited to an individual with administrative experience, such as a personal assistant, medical or legal secretary, who can handle confidential information. Full training will be provided.
To Excel In This Role, You Should Demonstrate
* Ability to work well under pressure
* A flexible and solution‑focused approach
* Ability to meet and manage deadlines and adhere to service levels
* Accuracy and attention to detail
* Self‑discipline
* Excellent communication and interpersonal skills
* Excellent organisational and administrative skills with attention to detail
* Confidence with utilising IT software packages
* Ability to work independently and as part of a team
* A kind and empathetic approach
* Alignment with our company values
Benefits
* Competitive salary, pension scheme with employer contribution, and profit share.
* Incentive schemes including re‑referral and recruitment rewards.
* 32 days of annual leave (incl. bank holidays) plus an extra wellbeing day.
* Flexible working opportunities, including altered or compressed hours or work from home.
* Wellbeing support: private online GP service, Employee Assistance Programme, mental health champions and regular wellbeing events.
* Social events and team building opportunities both virtual and in‑person.
* Ongoing training and development through our Training Academy and external courses.
* Mentoring and supervision to support professional growth.
* Company‑supported charitable giving and give‑back initiatives.
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