FIELD SERVICE MAINTENANCE ENGINEER
We are looking for an experienced Field Service Maintenance Engineer. The HTEC Field Service team offers hardware support to their customers 13 hours a day, 7 days a week. The equipment supported varies from payment terminals to EPOS and Head Office Solutions in the forecourt, retail, and office sectors. The service teams are split into two divisions, Install and Maintenance, and currently offer onsite support between the hours of 7am and 8pm.
The Field Service Maintenance Engineers currently work 9-hour shifts, six days on and then 3 days off, with the shift blocks rotating between an early shift (7am-4pm), and a late shift (11am-8pm). Shift patterns may change as dictated by the needs of the business.
RESPONSIBILITIES
* Attend maintenance visits as required.
* Respond to all calls within the required service level agreement (per call).
* Manage assets responsibly.
* Provide accurate and timely call closure and stock reporting.
* Attend proactive maintenance, basic installation, and joint visits as scheduled by the Operations Team.
* Complete all engineering paperwork accurately.
KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED
To be considered for this role, you’ll need:
* Full UK driving license.
* Excellent organizational skills.
* Basic technical aptitude.
* Ability to work under pressure.
* Previous experience in a similar role.
PREFERRED SKILLS BUT NOT ESSENTIAL
* SPA Passport.
PERSONAL QUALITIES
* Desire to succeed and deliver exceptional output.
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