Your newpany
Join a leading global organisation in financial services that values responsibility, excellence, and innovation. Thepany fosters a friendly, supportive culture and invests heavily in employee development and training. The organisation specialises in Asset Finance and Leasing within a global business with fantastic benefits based in Stoke Poges who are looking to hire a Customer Service Executive from a similar background within Financial Services. This role offers hybrid working with 2–3 days a week working from home.
Your new role
1. Effectively liaise with internal and external customers by telephone, letter and e-mail in response to queries.
2. Respond to all customer queries and requests in an accurate and timely manner.
3. Process transfer requests, financial amendments and refund requests on customer contracts within appropriate timescales.
4. Ensure Customer Records are kept up to date and accurate.
5. Proactively support other team members in the delivery of outstanding Customer Service, taking calls and sharing workloads during peak periods.
6. In conjunction with the Operations Team Leaders identify and follow-through process improvement initiatives that will improve the customer’s experience and lead to business efficiencies.
7. Maximise revenue opportunities for SFS through identification and capture of sales leads, the collection of transfer / admin fees where appropriate and effectively deal with potential debt issues, resolving problems where possible to prevent arrears / bad debt.
8. Work to industry and regulatory guidelines and time frames.
Effectively and efficiently deal with switchboard calls for SFS ensuring that we deliver exceptional service and direct customers to the right person or department
What you'll need to succeed
9. Proven track record in offering exceptional service to customers (internal and external) via telephone and in writing.
10. Experience in a Customer Services team preferably from a Financial Services background and / or a business to business environment.
11. Experience in using Microsoft Office packages.
12. Excellentmunication skills – both verbal and written.
13. Good Organisational and time management skills.
14. Knowledge of regulatory bodies which may include FOS, FCA and FLA desirable.
15. Experience in asset finance/leasing/Financial services
What you'll get in return
16. Flexible working hours and hybrid model (2–3 days in Stoke Poges office).
17. Generous pension plan with employer contributions up to 10%.
18. 26 days annual leave plus bank holidays, with option to buy or sell 5 extra days.
19. Private healthcare (free BUPA plan) and subsidised family cover.
20. £27,000 - £30,000 salary plus up to 20% bonus