Helpdesk Operator – Facilities Management
Location: Bracknell
Pay: £14.45
Full-time | Temporary (3 months)
We are currently recruiting for a Helpdesk Operator to join a leading Facilities Management provider based at the Bracknell. This is a fantastic opportunity to work within a fast-paced, high-profile environment supporting the delivery of essential FM services.
The Role:
As a Helpdesk Operator, you will be the first point of contact for all maintenance and facilities-related queries. You will play a key role in ensuring service requests are logged, tracked, and resolved efficiently while delivering excellent customer service.
Key Responsibilities:
Handling incoming calls and emails from clients and site users
Logging jobs accurately onto the CAFM system
Coordinating with engineers and subcontractors
Monitoring job progress and ensuring SLAs are met
Providing regular updates to stakeholders
General administrative duties to support the FM team
What We’re Looking For:
Previous experience in a helpdesk, customer service, or FM environment (preferred)
Strong communication and organisational skills
Ability to work in a fast-paced environment
Good IT skills, including experience with CAFM systems (desirable)
A proactive and customer-focused approach
What’s On Offer:
Competitive hourly rate of £14.45
Opportunity to work at a prestigious and well-known site
Supportive team environment
Potential for long-term opportunities
If you’re a motivated individual with a passion for delivering excellent service, we’d love to hear from you.
Apply now or get in touch for more information