Customer Service Advisor - Grimsby
£13.59 per hour / Equivalent to £26,500 annually
Full‑time | 37.5 hours per week | 8:30am - 5:00pm
8‑week contract with potential extension
Onsite working
Are you a confident communicator with a passion for delivering exceptional customer support? We're recruiting a Customer Service Advisor for a well‑established organisation in Grimsby. This is an excellent opportunity for someone who thrives in a fast‑paced, people‑focused environment.
About the Role
In this role, you will be responsible for responding to customer enquiries and processing consumable orders via phone and email. Your ability to listen, understand customer needs, and provide accurate and supportive responses will be key to ensuring a high-quality customer experience.
You'll log and document every interaction, ensuring compliance with internal Standard Operating Procedures (SOPs) and all relevant regulatory requirements.
Key Responsibilities
Respond to incoming calls and emails from both prospective and existing customers
Raise and process customer consumable orders accurately
Determine customer needs and deliver the best possible resolution
Document all customer interactions thoroughly and correctly
Communicate in an empathetic and supportive manner at all times
Follow all SOPs and regulatory guidelines
Provide an excellent overall customer experience
What We're Looking For
Previous customer service experience (phone or email-based)
Strong communication and active listening skills
Ability to work accurately and with attention to detail
A calm, empathetic approach to customer interactions
Good organisational and documentation skills
Comfortable working in a fast‑paced customer environment
What's On Offer
£13.59 per hour (equivalent to £26,500 per annum)
8‑week contract with scope to extend
Monday to Friday, 8:30am - 5:00pm
37.5 hours per week
Onsite, supportive working environment
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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