Job Description
Job Title: Highways and Transport DRT Customer Services Adviser
Salary: £12.59 P/H PAYE (Inclusive of Holiday Pay) | £14.24 P/H LTD Umbrella Rate
Hours: 35 Hours Per Week
Type: Temporary Ongoing
Location: Worcestershire, WR4
Start Date: ASAP
Are you ready to make a difference in your community? Our client is looking for a dedicated Highways and Transport DRT Customer Services Adviser. This is an exciting opportunity to work within the Economy & Infrastructure Directorate, providing essential services to residents via telephony, webchat, and online platforms.
As a valued member of our Customer Services Contact Centre, you will be at the forefront of supporting our community, helping to resolve complex queries and ensuring high-quality service delivery.
Key Duties and Responsibilities:
1. Act as the first point of contact for telephone, webchat, and online enquiries.
2. Provide vital information and advice on behalf of Worcestershire County Council and partners.
3. Prioritize key actions during emergency response and severe weather events.
4. Deliver end-to-end customer support and take responsibility for resolving issues.
5. Advocate for customers, liaising between them and service areas to ensure efficient communication.
6. Ensure accurate electronic records of all customer interactions.
7. Proactively identify and assist with service improvements.
Qualifications and Experience:
8. Significant experience in a customer service environment, particularly within contact centers.
9. Proven ability to handle complex queries and deliver advice to a wide range of customers.
10. Skilled in using multiple ICT systems to access, record, and provide information.
11. Strong problem-solving abilities, with a creative approach to resolving issues.
12. A high level of integrity when handling sensitive or confidential information.
13. Minimum of 3 GCSEs or equivalent, including Maths and English (Grade C or above), with NVQ Level 3 or equivalent qualification.