Customer Service Advisor – Email & Phone (Onsite, Sittingbourne) Aceparts, part of Vertu Motors PLC, is seeking a proactive and detail-focused Customer Service Advisor to join our team in Sittingbourne. As one of the UK’s leading online car parts retailers, we service thousands of customers every week through platforms like eBay, Amazon, and our own direct channels. This role is essential to delivering fast, helpful, and accurate resolutions to customer queries. We are offeirng a basic salary of £25,396 What You’ll Be Doing Responding professionally and promptly to customer emails. Handling inbound customer calls to resolve issues and provide service. Ensuring all customer issues are fully resolved and logged appropriately. Working within the team to meet and exceed daily email and service targets. Servicing other customer platforms and administrative tasks as required. Taking ownership of your own performance, using feedback to improve daily. Working Hours Full-time, 40 hours per week. Core hours between 8:00am and 5:00pm, Monday to Friday. 1 in 3 weekends (with scheduled days off in lieu). Includes a daily 30-minute unpaid lunch break. What We’re Looking For Strong written and verbal communication skills. High attention to detail and ability to work accurately at pace. Comfortable handling a high volume of emails and calls. A team player who thrives in a structured, results-driven environment. Previous experience in online retail or marketplaces is a bonus. Reliable and adaptable – ready to step in and provide service when needed. Automotive knowledge is helpful but not essential – we’ll teach you what you need to know. Why Work With Us? Be part of a service-driven and performance-focused team. Clear targets and expectations with full transparency. Investment in your development through structured training. What We Offer 25 days of holiday, increasing with length of service, plus bank holidays. Access to our online rewards platform with cashback and retailer discounts. Preferential servicing rates and colleague car schemes. Share incentive scheme and pension. Enhanced maternity and paternity leave. Ready to Make an Impact? Apply today and join a business that puts people and performance at the heart of everything we do.