Ambulance Care Assistant 1 - Swansea Bay Health Board Area
Band 3
Main area: Ambulance Grade Band 3. Contract: Permanent.
Hours: Full time or Part time. 37.5 hours per week (hours vary between 19hrs – 37.5hrs and BANK). Job ref 020-ACS050-0626.
Site: Various stations in Swansea Bay Area. Salary: £25,760 – £27,476 per annum (pro rata). Salary period: Yearly. Closing: 17/06/2026 23:59. Interview date: 02/07/2026.
All applicants are invited to apply in Welsh; any application submitted in Welsh will not be treated less favourably than an application made in English.
Job overview
This is an exciting opportunity to become a member of the Welsh Ambulance Service Non‑Emergency Patient Transport team delivering non‑emergency patient transport at locations in the Swansea Bay health board area.
* Neath
* Glynneath
* Pontardawe
* Port Talbot
Number of Bank positions across the Swansea Bay area. You may be required to operate out of other stations as required.
We are looking for candidates that can deliver a high standard of professionalism and compassion when providing a transport service to meet the needs of patients and other service users. Although no formal qualifications are specified for this role, we would expect candidates to be able to demonstrate a reasonable standard of education and personal responsibility and have evidence of delivering excellent customer care. This can be a demanding job.
Successful candidates will be required to attend an interview, a practical driving assessment and a theory test based on the Highway Code. Interviews on 2 July 2026. Driver assessment date TBC.
Course Start Date in Swansea: 12 October 2026 for 6 weeks. You will need to be available for all the above dates.
Main duties of the job
The post holder will be required to drive an equipped NEPTS ambulance or other vehicle as necessary, and carry out non‑urgent and non‑critical, planned patient journeys usually working with a colleague but sometimes working alone when dealing with patients who can walk unaided or with minimum assistance.
The post holder deals with a variety of patients and conditions, most of whom will require different levels of assistance, lifting or carrying to transfer to and from the Trust vehicle.
The post holder transports patients safely between their place of residence and designated treatment centres and clinics, providing where necessary appropriate care and assistance which is within the post holder’s level of training and competence. The post holder adheres to the Trust Code of Conduct and Standards of Professional behaviour, Service Instructions and the Trust’s Standing Procedures and Policies.
In addition, the post holder is required to deliver goods or parcels, as necessary from time to time, provide administrative support to the Human Resources Team, operating efficiently and effectively in day‑to‑day activities with particular focus on administering the Trac recruitment system and Electronic Staffing System.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world‑class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient‑facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.
The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under‑represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.
In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications and/or Knowledge
* No specific academic qualifications are required, but a reasonable standard of general education is expected.
* Successful completion of the 3‑week PCS Foundation Course and Station Induction, and a period of up to 12 month’s on PCS Grade 1 duties.
* Sound geographical knowledge of area served and able to read a map.
* Moving and Handling techniques, and general awareness of risk, health and safety issues and responsibilities.
* First Aid at Work certificate and successful re‑certification every 3 years.
* Awareness of relevant Trust and PCS policies, procedures and working practices.
* Sound knowledge of use of Trust vehicles and relevant equipment.
* Basic First Aid and Highway Code.
Aptitude and Abilities
* Able to work alone with minimum supervision or as a member of a team.
* Good verbal and written skills able to convey information and complete all necessary documentation accurately and legibly.
* Ability to speak Welsh.
Experience
* Dealing successfully with people, often elderly or vulnerable, in a caring, sensitive and compassionate manner.
Values
* Good interpersonal skills, able to deal with patients, often elderly or vulnerable, in a caring, sensitive and compassionate way.
* Logical thinker, able to identify appropriate route and make decisions within Trust procedures.
Other
* Current driving licence for Class B with a maximum of 3 endorsement points, and no convictions for driving under the influence of alcohol or drugs.
To work in the UK, all candidates who are not UK or Republic of Ireland nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non‑UK / RoI candidates wishing to apply should self‑assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.
Employer certification / accreditation badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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