An exciting opportunity has arisen for a motivated and enthusiastic individual to join our busy GP Practices: New Seaham Medical Group and Blackhall and Peterlee Practice.
We offer a friendly and supportive working environment, providing care to our local community. Our practices are open Monday to Friday, 08:0018:00, with extended access on Monday evenings until 20:00 and Thursday mornings from 07:00, giving you the chance to work as part of a dedicated team across varied hours
Main duties of the job
Our ideal candidate will be enthusiastic, committed, and possess excellent communication and interpersonal skills. Experience in primary care and familiarity with SystmOne and Microsoft Office is desirable, but training will be provided.
Key responsibilities include:
Provide an efficient and welcoming service to patients and visitors at the practice.
Care navigation: direct patients to the appropriate healthcare professional and manage appointment bookings.
Offer general assistance to the practice team, both clinical and non-clinical.
Cover front desk reception as required.
Perform all clerical, administrative, and reception duties associated with a busy GP practice.
About us
At New Seaham Medical Group, we are a dynamic and growing team dedicated to providing the highest standard of patient care. Our practice brings together a diverse team of healthcare professionals, including GP Partners, Salaried GPs, Practice Manager, Practice Nurses, Pharmacist, Health Care Assistants, Advanced Nurse Practitioner, Care Coordinators, Social Prescribing Link Workers, and a supportive Administration Team.
We pride ourselves on working collaboratively to ensure every patient receives personalised, compassionate care in a welcoming environment.
Job responsibilities
Main Duties & Key Responsibilities
* Welcome patients and visitors to the practice, providing a professional and friendly reception service.
* Manage appointments: booking, rearranging, and maintaining the practice appointment system.
* Care navigation: signpost patients to the most appropriate service, internally or externally.
* Deal with general enquiries, explain procedures, and make new or follow-up appointments.
* Action medication queries, including repeat prescriptions and online requests.
* Chaperone patients as required.
* Ensure all tasks, correspondence, reports, and results are completed promptly and accurately.
* Maintain and update patient records using SystmOne, ensuring accuracy and correct coding (Read/SNOMED).
* Assist clinical and administrative staff with general tasks as requested.
* Cover colleagues during periods of sickness or annual leave to maintain efficient operation.
Confidentiality & Information Governance
* Maintain strict confidentiality of patient, staff, and practice information at all times.
* Follow practice policies on data protection, IT security, record management, and Freedom of Information.
* Ensure information is recorded accurately and shared only with authorized individuals.
Health & Safety
* Follow Health & Safety policies and infection control procedures to maintain a safe working environment.
* Identify and report hazards, maintain cleanliness, and ensure compliance with workplace safety standards.
Professional Development & Quality
* Participate in training, audits, and team improvement initiatives.
* Contribute to the effectiveness of the team by reflecting on own and team activities and suggesting improvements.
* Communicate effectively with patients, colleagues, and external agencies.
* Ensure compliance with mandatory training (e.g., CPR, safeguarding, information governance).
Other Responsibilities
* Apply practice policies, standards, and procedures in all aspects of work.
* Undertake any other duties commensurate with the role, as required for efficient running of the practice.
Person Specification
Experience
* Experience of working effectively within a team environment.
* Experience in a customer-facing role, providing high-quality service.
* Experience of working in a Primary Care or NHS setting.
* Experience of using SystmOne or other clinical systems.
* Excellent communication and interpersonal skills, both face-to-face and over the phone.
* Strong organisational skills and the ability to prioritise tasks effectively.
* Accuracy and attention to detail, particularly in record keeping and data entry.
* Ability to use initiative and exercise judgment in managing patient enquiries and urgent situations.
* Commitment to confidentiality and data protection.
* Ability to work flexibly and cover colleagues during periods of absence.
Qualifications
* GCSE English and Maths, or equivalent.
* NVQ Level 2 (or above) in Administration or a related discipline.
* Relevant training in medical administration, safeguarding, or customer service.
Other Requirements
* Willingness to participate in mandatory training and professional development.
* Understanding of and commitment to equality, diversity, and inclusion principles.
* Full driving licence.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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