Retail & Customer Service Assistant
Location: Various Dofos Store Locations (Leith, Stockbridge, Portobello,)
Salary: From £12.21 per hour
Schedule: 8-hour shifts, in-person, min 4 per week.
About the Role:
We're looking for a motivated and enthusiastic team member to join our pet retail stores. This is a hands-on, customer-focused role based across all Dofos locations in Edinburgh. You'll be part of a passionate team that delivers excellent service while learning about pet care, nutrition, and retail operations.
Responsibilities include:
* Serving customers in-store with a friendly and helpful attitude
* Answering customer queries via phone
* Booking dog grooming appointments
* Advising customers on suitable dog apparel and fitting products
* Packing and dispatching online orders
* Processing incoming stock into the warehouse
* General shop maintenance including cleaning and restocking shelves
What We Offer:
* Full training provided (including pet nutrition education)
* Opportunity to grow within a friendly and supportive team
* Immediate start available
Requirements:
* Reliable and motivated with good communication skills
* Comfortable working across multiple store locations
* Passion for animals and retail service is a plus
Work Location: In person, across:
* Leith
* Stockbridge
* Portobello
Pay: £12.21-£12.50 per hour
Expected hours: 32 – 40 per week
Benefits:
* Company pension
* Employee discount
* Store discount
Application question(s):
* are you comfortable with dogs?
Experience:
* Retail sales: 1 year (required)
* Customer service: 1 year (required)
Work Location: In person